Customer Success Architect - Consent & Preferences



IT, Customer Service, Sales & Business Development
Atlanta, GA, USA
Posted on Tuesday, July 2, 2024

Strength in Trust

OneTrust unlocks the full potential of data and AI, securely and responsibly. Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks. With a comprehensive suite of solutions spanning data and AI security, privacy, governance, risk, ethics, and compliance, OneTrust enables seamless collaboration between data teams and risk teams to enable rapid and trusted innovation. Recognized as the market leader in trust, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.

The Challenge

The Customer Success Architect (CSA) role is a strategic advisor within our Privacy/GRC/Compliance product portfolio. We are looking for passionate technical experts with significant industry experience to help ensure strategic success and achieve value while engaging with our portfolio of selected OneTrust customers.

Specifically, here we are looking for an architect that fits into our ‘Consent and Preferences’ product offering within our ‘Privacy & Data Governance’ Cloud. In today’s rapidly evolving digital landscape, significant privacy and technological shifts are changing the way individuals and businesses choose to share their personal data with organizations. Therefore, companies are making it imperative to build a data life cycle management program that streamlines interconnectivity as consented data gets collected, centralized, actioned, and deleted. We need someone who can advise them on the challenges they will face and how to overcome them as they look to use OneTrust to meet their business outcomes.

If you have experience implementing a consent management platform (CMP) across an enterprise or otherwise have participated in designing and implementing a solution used to track and honor users consent and preferences for internal and external use cases, we would be interested in talking with you.

Your Mission

As a Customer Success Architect at OneTrust, you will be at the forefront of transforming how organizations manage privacy, security, and compliance. Your expertise will directly contribute to our mission of building a safer and more trustworthy digital world.

The Customer Success Architect team at OneTrust comprises technical architects, consultants, and product specialists. Our mission is to ensure customer success by providing strategic guidance and expert advice on best practices to achieve business outcomes using the OneTrust platform. We build long-term relationships with our customers, understand their strategic goals, and drive value-based results.

You Are

  • Establish Trusted Advisor status with senior business and technology leaders.
  • Develop and present strategic application and architectural design documents leveraging OneTrust best practices.
  • Lead strategic workshops and develop high-level solution recommendations based on business objectives and feasibility trade-offs.
  • Deliver thought leadership through presentations, webinars, and learning events to highlight customer use cases and reference architectures.
  • Provide strategic subject matter expertise through advisory sessions, pre-sales support, and field assistance.
  • Collaborate with external teams to align roadmaps and technical architectures with strategic business goals.
  • Translate and implement strategic needs into practical OneTrust technology-driven solutions.
  • Proactively identify and analyze strategic issues/obstacles and recommend appropriate courses of action.
  • Effectively present to both implementation teams and C-level executives, earning their trust.
  • Advocate for customers by providing strategic insights to the Product organization on future release needs and challenges.
  • Refine and improve internal processes and methodologies based on strategic customer feedback and evolving industry standards.
  • Manage multiple strategic engagements simultaneously, ensuring timely and successful delivery.
  • Engage with customers to build long-term strategic relationships and ensure ongoing success.
  • Mentor less experienced team members and customers to enhance their strategic skills and understanding.
  • Establish structured feedback loops with customers to continuously improve OneTrust products and services.
  • Demonstrated ability in leadership, mentorship, and organizational behavior.
  • Strategic thinker with the ability to quickly learn and apply new concepts, business models, regulations, and technologies.
  • Strong aptitude for communicating complex business and technical concepts using visualization and modeling aids.
  • Proven record of accomplishment of establishing trusted advisor relationships with senior stakeholders.
  • Demonstrated expertise in customer-facing privacy and security consulting, implementation, and advisory roles.
  • Excellent written and verbal communication skills, including strong presentation abilities.
  • Ability to work independently, prioritize, multitask, and perform effectively under pressure.
  • Familiarity with privacy, ethics, security, compliance, or sustainability concepts, standards, processes, and issues.
  • In-depth knowledge of OneTrust products and their application in managing business operations.
  • Experience with cloud architecture, multi-tenancy, and multi-tiered infrastructure.
  • Technical skills in cloud architecture, containerization, scripting, and database management.
  • Experience with large-scale, technologically complex accounts.
  • Understanding of public cloud infrastructure (AWS, Azure, Google Cloud).
  • Certifications such as CIPP/E, CIPM, CIPP/US, CIPT, FIP, GRCP, GRCA, CRISC, or CTPRP.

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Salary Range
$67,500$101,250 USD

Where we Work

OneTrust embraces a hybrid working model. Our Working@ OneTrust initiative is our way of clarifying where we hire, how we work together, and where we’re located in that hybrid model.

The underlying “why” for Working@ is that we are intentional about the culture that we want to create together. That includes bringing teams together, in-person, throughout the year to collaborate, build connections, learn from each other, and celebrate our wins to Finish Stronger.

We are committed to a flexible approach informed by a set of guiding principles. You’ll see that reflected in our worker designations: “Office-flex” and “Location-flex”.

  • Office-flex: Like a traditional hybrid model, OneTrust “Office-flex” employees may be asked to work in an office periodically if they are within a commutable distance to a OneTrust office. This includes coming into the office for our Company Kickoff, Company All Hands, and other larger company events. Beyond that, we give our leaders and teams the flexibility to set additional guidelines based on the nature of your role.
  • Location-flex: Similar to other companies’ remote policies, for OneTrust “Location-flex" roles, you will primarily work from your home office location. However, you may be required to travel to our OneTrust offices or customer sites periodically based on the nature of your role.

Each role may have specific requirements, so we encourage you to verify the location of the role with your recruiter during your first interview.


As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit


Check out the following to learn more about OneTrust and its people:

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.