Senior Manager, Order Management



Atlanta, GA, USA
Posted on Friday, May 3, 2024

Strength in Trust

OneTrust unlocks the full potential of data and AI, securely and responsibly. Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks. With a comprehensive suite of solutions spanning data and AI security, privacy, governance, risk, ethics, and compliance, OneTrust enables seamless collaboration between data teams and risk teams to enable rapid and trusted innovation. Recognized as the market leader in trust, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.

The Challenge

As our global business continues to grow, ensuring seamless operations and consistency globally becomes increasingly critical. As a Senior Manager of Order Management, you'll have the opportunity to own the strategic direction of your region, playing a pivotal role in driving our sales strategy forward. Your challenge lies in orchestrating operational decisions that align with strategic objectives while balancing customer needs and system functionality.

Your Mission

As a visionary leader in Order Management your mission is clear:

  • Lead and empower a dynamic team of Deal Desk and Order Operations Analysts, fostering a culture of empowerment, innovation, and efficiency to
  • align your team’s strategic direction with global objectives.
  • Champion collaboration between GTM, Legal, Billing & Revenue Recognition and other teams to address and resolve Order Operation and Deal Desk challenges, ensuring consistent and seamless operations.
  • Leverage your expertise to establish yourself as a strategic partner to GTM from AE’s to Executive levels. On a day-to-day basis, you'll collaborate with GTM as a subject matter expert in strategic deal structure, order operations, and system functionality.
  • You'll have the freedom to make impactful decisions, driving change within your region and globally. Encourage a culture where every member is empowered to innovate and contribute to positive change fostering strategic autonomy and open-mindedness.
  • Serve as a gatekeeper on behalf of Finance Leadership, reviewing requests before they are escalated. Similarly, you’ll empower your team to act as a gatekeeper to you, letting them make decisions within the strategic direction you set forth.
  • Develop robust and repeatable deal processes, continuously identifying opportunities for process improvement and automation. Lead initiatives to streamline operations within your region and globally.
  • Collaborate closely with the Order Management Director, Business Owners, and Corporate Strategy to drive transformation initiatives and optimize processes.

You Are

A strong leader, with a strategic mindset, and a passion for driving operational excellence. Your ability to empower, inspire and guide your team fosters a culture of collaboration and high performance. You thrive in a fast-paced environment and excel at managing escalations, ensuring process adherence, and driving continuous improvement initiatives. Your strong communication skills enable you to effectively liaise with stakeholders at all levels and you have a customer-centric approach.

  • Bachelor’s degree in Finance, Business Administration, or Accounting
  • 4+ years of experience in Deal Desk or Order Management role or 2+ years of experience leading a Deal Desk or Order Management team
  • Advanced knowledge of Order Management processes and best practices
  • Advanced knowledge of Quote-to-Bill systems end-to-end processes
  • Advanced knowledge of Salesforce Configure, Price, Quote (CPQ)
  • Experience setting up standard and non-standard quoting scenarios including Co-terming, Cancel & Replace, Rebilling, True-Ups, Ramped Deals, etc.
  • Ability to understand software contracts and T&Cs
  • Can easily explain revenue metrics including ARR, ACV and Churn
  • Excellent communication skills
  • Strong business acumen with excellent communication skills
  • Led transformative Quote to Cash initiatives
  • Can build reports and Dashboards in Salesforce
  • Understanding of CLM Solutions (e.g. Ironclad)
  • Experience maintaining a repository of Quote to Bill business rules and process flows
  • DocuSign experience

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Salary Range
$13,500$202,500 USD

Where we Work

OneTrust embraces a hybrid working model. Our Working@ OneTrust initiative is our way of clarifying where we hire, how we work together, and where we’re located in that hybrid model.

The underlying “why” for Working@ is that we are intentional about the culture that we want to create together. That includes bringing teams together, in-person, throughout the year to collaborate, build connections, learn from each other, and celebrate our wins to Finish Stronger.

We are committed to a flexible approach informed by a set of guiding principles. You’ll see that reflected in our worker designations: “Office-flex” and “Location-flex”.

  • Office-flex: Like a traditional hybrid model, OneTrust “Office-flex” employees may be asked to work in an office periodically if they are within a commutable distance to a OneTrust office. This includes coming into the office for our Company Kickoff, Company All Hands, and other larger company events. Beyond that, we give our leaders and teams the flexibility to set additional guidelines based on the nature of your role.
  • Location-flex: Similar to other companies’ remote policies, for OneTrust “Location-flex" roles, you will primarily work from your home office location. However, you may be required to travel to our OneTrust offices or customer sites periodically based on the nature of your role.

Each role may have specific requirements, so we encourage you to verify the location of the role with your recruiter during your first interview.


As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit


Check out the following to learn more about OneTrust and its people:

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.