Benefits Reconciliation Specialist
OneSource Virtual
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.
Position Summary/Objective
The Benefit Reconciliation Specialist is responsible for supporting and servicing internal and external Benefit Services customers using Workday and Cobrapoint technology. Service teams: Benefit Administration/Call Center, Reconciliation, COBRA/Direct Bill
Essential Functions/Duties/Responsibilities
A well-rounded Excel guru ready to join the Benefits team in a growing company.
You will assist the manager and specialists in tracking benefits information through data processing tools
Process member applications by reviewing data for deficiencies
Assign codes to data
Establish data entry priorities, and resolving discrepancies by using departmental policies and procedure.
Verify entered data by reviewing, correcting or updating data assisting in the regulatory submission and reply transactions
Competencies
Effective communication skills via telephone, email and in-person
Must be willing to adapt and display positive attitude
Ability to work independently and as part of a team
Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace
Maintain punctuality and adherence to set schedule with extra hours as needed
Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.
Analytical skills; strong research and follow up skills
Ability to multi-task
Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace; maintain punctuality and adherence to set schedule with extra hours as needed; have solid research and follow-up skills
Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues
Supervisory Responsibility
This role does not have supervisory responsibilities
Qualifications and Experience
HS Diploma required
2-3 years of customer service or related experience and/or training
Data entry proficiency
Maintains files of enrollment forms and other documentation
Competent and detail oriented individual
High working knowledge of Excel processes and tools
Able to develop system and further tools within Excel, as well as utilize existing tools
Position offers flexible hours
Preferred Skills
Bachelor’s degree preferred
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.