OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.

** We have 35 seasonal starting in August/Sept, lasting through at least December. You must be flexible between 7am and 7pm Central time. Bilingual candidates (Spanish and French) is preferred.

Summary

The Bilingual Benefits Specialist is responsible for supporting the Employee Services Team and utilizing Workday, case management, knowledge base, and contact center technologies and processes. The service team's functional areas of support are benefit Administration, Help Desk, and/or Workforce Administration.

Responsibilities

• Provides professional and timely service to internal and external customers
• Processes benefit-related changes such as life-status changes, address changes, etc.
• Resolves benefit administration service issues with internal staff and outside Vendors
• Counsels employees regarding benefit programs, including plan features, procedures, eligibility, and premium information
• Performs monthly reconciliation of Carrier invoices to report to customers

Competencies

• Effective communication skills via telephone, email, and in-person
• Must be willing to adapt and display a positive attitude
• Ability to work independently and as part of a team
• Must value and promote team spirit, have an outstanding interpersonal skill set, and exhibit professionalism within the workplace
• Maintain punctuality and adherence to the set schedule with extra hours as needed
• Analytical skills, strong research, and follow-up skills
• Ability to multitask

Qualifications

Education/Certification Requirements

• Bachelor's degree

Required

• 2-5 years of related benefits experience and/or training
• Customer Service experience is a must
• Must have knowledge of group life and health; knowledge of federal regulations such as Section 125, ERISA, and COBRA
• Must be able to cope in a fast-paced, demanding environment and manage sensitive, confidential issues.
• Professional communication skills
• Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc.)

Preferred

• Bachelor’s degree preferred

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.