Product Operations Engagement in Collections
Nubank
About Nubank
Nubank was founded in 2012 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and excellent customer service, the company has redefined people's relationship with money in Latin America. With operations in Brazil, Mexico and Colombia, Nubank is today one of the largest digital banking platforms and leading technology companies in the world.
Today, Nubank is a global company with offices in São Paulo (Brazil), Mexico City (Mexico), Buenos Aires (Argentina), Bogotá (Colombia), Durham (United States), and Berlin (Germany). Founded in 2013 in São Paulo by David Vélez with Brazilian Cristina Junqueira, and American Edward Wible as co-founders. For more information, visit www.nubank.com.br
Product Operations at Nubank
At Nu, many things are done from scratch. We understood that to offer the most transparent, fair, and intuitive financial products and services; we had to recreate them from our early days completely. We needed professionals who could navigate from business strategy to project management for this endeavor, from risk assessment to cross-team alignment. That's how and why our Product Operations team was born. A quarter Product Manager, a quarter Business Analyst, a quarter Management Advisor and a quarter… Something else? Product Operations Nubankers are the ultimate owners of Nu's operations, ensuring that projects and processes run efficiently.
As a Product Operations in Collections Engagement team, you'll play a key role in helping customers understand and engage with our solutions, designed to support their journey out of debt. Responsibilities will include:
- Owning a roadmap from end to end, evaluating priorities and assessing ambiguous tradeoffs in a fast-paced environment
- Communications & Customer Engagement
- Oversee renegotiation strategies and ensure proper client interaction.
- Represent the Collections team in regional business meetings.
- Support monthly strategy reviews with senior leaders.
- New Markets & Product Launch Intake
- Consolidate new initiatives into the overall Collections strategy.
- Third-party Coordination: Handle budgets, negotiations, and vendor selection.
- Responsible for operations in Brazil, Mexico, and Colombia.
- Translate business and operational needs into high-level backlog items
- Track and report critical business and SLA/SLO metrics from all the integrations established with third parties
- Manage critical supplier dependencies to improve the operational healthiness of the product
- Influence cutting edge technological discussions with regulatory bodies across different countries
We’re looking for an experienced Product Operations who has:
- 7+ years of experience in similar roles
- Fluent or native Spanish and English
- Genuine curiosity about a technical ecosystem that supports all of our products. Having been exposed to third party banking integrations is a plus.
- Proven track record designing and improving processes within a business area of the company encompassing third parties.
- Overall business acumen. Understanding the unit economics of different financial services products is a plus.
- Capacity to navigate in ambiguous situations, managing challenging stakeholders in a fast-paced environment.
- Outstanding communication skills; ability to communicate concisely and effectively across all levels of the organization
- Demonstrable track record of tactical stakeholder management
- Experience building partnerships from inception to delivery
Diversity and Inclusion at Nu
Our Nu Way of Working
Our work model is hybrid and has cycles that can be from two to three months according to the business of expertise. For every eight or twelve weeks of remote work, one will be at the office.
Know more in this blog post https://blog.nu.com.co/nu-anuncia-modelo-hibrido-de-trabajo/
Diversity & Inclusion
At Nu, we want to be sure that we're building a more diverse and inclusive workplace that reflects the customers we serve and seek to empower. That's why we hire based on equality. We consider gender, ethnicity, race, religion, sexual orientation, and other identity markers as enriching elements to our company while ensuring neither of them represent a barrier when recruiting fantastic talent.