IT Engineering Senior Specialist

About Nubank

Nubank was founded in 2013 to free people from a bureaucratic, slow, and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the largest digital banking platforms and technology-leading companies in the world.

Today, Nubank is a global company, with offices in São Paulo (Brazil), Mexico City (Mexico), Buenos Aires (Argentina), Bogotá (Colombia), Durham (United States), and Berlin (Germany). It was founded in 2013 in São Paulo, by Colombian David Vélez, and co founded by Brazilian Cristina Junqueira and American Edward Wible. For more information, visit www.nubank.com.br.

About the team

The Device Management Product is a crucial in standardizing processes and technology platforms by implementing precise solutions for IT asset management, is responsible for developing strategies and planning investments for assets, acquisitions, and efficient operations.

Our commitment is to ensure the complete lifecycle of end-user devices. We achieve this by applying operating system updates, managing vulnerabilities and offering customized configurations. We conduct installations aimed at resolving issues, introducing new features, and enhancing the reliability and security of these devices, while always focusing on optimizing the user experience.

Our goal is to implement asset management that prioritizes smarter investments, promotes cost savings, and enhances operational efficiency through global standardization and best practices, with a focus on innovation and technological excellence.

You will be responsible for

We are seeking a Senior infrastructure Engineer who can provide significant value to our team through technical leadership, autonomy, and an analytical and strategic vision in solving complex problems, this person should possess robust technical skills, exceptional communication ability, and mentoring skills to guide junior analysts within the team.

Responsibilities and required soft Skills

• Planning, Collaboration, and Execution:

Plan and execute entire features and tasks through the team and other Business Unit (BU) teams. Break down a feature into smaller tasks and execute them independently, while leading and involving others and mentoring junior members.

Advanced planning, project management, leadership, and mentoring skills.

Break down large projects into manageable tasks and distribute these tasks among team members, coordinating execution, and ensuring deadlines are met.

• Specialization and Technical Translation:

As a specialist in support, translate technical language into business terms and make data-driven decisions.

Technical proficiency, analytical skills, and the ability to communicate efficiently with non-technical stakeholders.

Translate technical performance metrics into executive reports for senior management, suggesting strategic improvements based on data.

• Impact and Execution:

Seek ways to improve processes through code, process changes, and team initiatives, being a driver of continuous improvement and support to the team.

Proactivity, process optimization skills, and technical implementation capability.

Automate manual processes and introduce new tools to increase efficiency and reduce operational errors.

• Support and Knowledge Dissemination:

Support teams on complex projects, manage stakeholder expectations and provide a clear view of current and future steps.

Stakeholder management skills, clear communication, and technical proficiency.

Lead technical reviews and provide clear directions to the team, ensuring everyone is aligned with the project objectives.

• Problem-Solving and Obstacle Removal:

Identify and resolve critical problems, focus on root causes, and remove technical obstacles to the team's progress.

Problem-solving skills, deep analysis, and agility in implementing solutions.

Diagnose critical system issues, lead the team in implementing solutions, and conduct retrospectives to prevent future problems.

• Communication and Leadership:

Identify and correct communication issues, disagree constructively, guide the team through discussions, and provide ongoing feedback.

Communication skills, collaborative leadership, and constructive feedback.

Facilitate whiteboard sessions, mediate discussions to build innovative solutions, and promote a culture of constructive feedback.

• Feedback and Continuous Improvement:

Provide and seek timely feedback for peers, juniors, seniors, and managers, always aiming for continuous improvement of the team and deliverables.

Feedback skills, mentoring, and a focus on continuous improvement.

Conduct post-project feedback meetings, highlighting successes and areas for improvement, and develop action plans to enhance team performance.

We are looking for a person who

• Currently pursuing a degree in Computer Science, Computer Engineering, Information Systems, or a related field.
• Experience with operating systems such as macOS, Linux, and Windows.
• Experience with databases (e.g., MariaDB, SQL, PostgreSQL, or others).
• Experience with AWS Cloud environments (e.g., Lambda, Workspaces, Virtual Machines, RDS, CloudWatch, and others).
• Knowledge of DevOps practices, Infrastructure as Code, configuration management tools, and continuous integration methods (e.g., Logging, Docker, Kubernetes, Git, Terraform, Ansible, Jenkins, Pipelines, or others).
• Experience with monitoring and observability tools (e.g., Telegraf, Grafana, Prometheus, ETL, Zabbix, or others).
• Proficiency in programming languages (e.g., Shell Script, Python, Java, .NET, or other languages).
• Experience with scripting, automation, and APIs (e.g., Python, Java, .NET, or other languages).
• Strong skills in diagnosing and solving technical issues.
• Proficiency in documenting problems and solutions.
• Experience with agile methodologies.
• Excellent communication skills and proficiency in English.

Product Functionality:

• Device Management: (setup e deployment)
• Solid experience with MDM solutions, Apple Admin, and Linux Admin (e.g., Jamf, MDM, MDS, Apple Business, Rudder, or others).
• Configure and manage security policies for devices.
• Deploy and manage applications on devices.
• Monitor and troubleshoot device-related issues.
• Implement solutions for protecting devices and applications against vulnerabilities.
• Provide technical support to end-users for mobile and desktop device-related issues.
• Ensure device version updates.
• Facilitate peer programming and knowledge transfer to peers and operations teams.
• Stay updated on best practices for security and device management.
• Consult and stay aligned with the product team regarding new tasks and requirements for device management.
• Knowledge of Apple ADE (Automated Device Enrollment).

Role location

Hybrid

Benefits

• Health, dental, and life insurance
• Meal allowance
• Transportation assistance
• 30 days of paid vacation
• Equity at Nubank
• Parking partnership - discounted parking in our office
• Free bike parking with showers available
• NuCare - Our mental health and wellness assistance program
• NuLanguage - Our language learning program
• Gympass/Wellhub partnership
• Extended maternity and paternity Leaves
• Child care allowance
• “Espaço Feijão” - Private nursing and breastfeeding spaces in our buildings
• Onsite Health Center - Medical support for every Nubanker in our office

Diversity & Inclusion

At Nubank, we want to ensure that we are building a diverse and inclusive workplace that reflects the customers we serve and seek to empower. That's why we hire based on equality. We consider gender, ethnicity, race, religion, sexual orientation, and other identity markers as key elements for our company, ensuring that none of them pose a barrier to recruiting talented individuals.