Supervisor de la UNE

Nubank

Nubank

People & HR, Operations
Mexico City, Mexico
Posted 6+ months ago

Regulatory Solutions Supervisor - UNE / PForce

About Nubank

Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the largest digital banking platforms and technology-leading companies in the world.

Today, Nubank is a global company, with offices in São Paulo (Brazil), Mexico City (Mexico), Buenos Aires (Argentina), Bogotá (Colombia), Durham (United States), and Berlin (Germany). It was founded in 2013 in São Paulo, by Colombian David Vélez, and cofounded by Brazilian Cristina Junqueira and American Edward Wible. For more information, visit www.nu.com.mx.

About the role

Perform compliance supervision with the mandatory regulatory reports of the national authorities, monitor responses to the Queries, Claims or Clarifications, as well as supervise the attention of complaints about collection efforts carried out by our offices that Clients present in the UNE and various service channels involved and Policy Enforcement that is part of the Nu Mexico Ombudsman Squad.

Likewise, the Supervisor will help to verify that national laws, provisions derived from them, standards and best practices related to KYC and AML/FT policies and the data for Client registration are being adequately implemented in the operational routines of RegSol Mx, challenging the status quo through:

  • Guarantee the best experience to our fanatics and loved clients supporting the Ombudsman of the entity;
  • Contribute to the supervision of the sending of responses to Queries, Clarifications and Claims that clients present, as well as for complaints that are presented to CONDUSEF regarding the products that are contracted with Nu in order to comply with the terms and deadlines established by the authority and creating prevention mechanisms to avoid non-compliance that materialize regulatory, financial and reputational risks through compliance tests and quality of preventive data, control and monitoring, ensuring the governance of Regulatory Solutions Mx processes and operational procedures.

Being diligent, flexible and resilient, according to Nu's principles!

In order to achieve that, our Operational Regulatory Solutions Chapter in Mexico - is responsible for supporting all first line of defense operational routines related to KYC, AML Alerts & Judicial Orders whenever our client is the defendant, as well as own and support the Ombudsman of the entity in Mexico. Along with the controlling aspect, we are in charge of all judicial orders/ enquiries, mainly related to bank secrecy breach and amount's unavailability/ freezing.

Typical responsibilities assigned to you might include:

  • Be part of the very dynamic Chapter - Regulatory Solutions, focused on Mexico´s enquiries, reporting directly to Ombudsman in Mexico;

As UNE Supervisor (Unidad Especializada de Atención a Usuario) at NU Mexico:

  • Supervise the preparation, consolidation and, where appropriate, sending of related regulatory obligations to CONDUSEF;
  • Monitor proper attention to official UNE channels.
  • Review and supervise the timely response to consultations, claims or clarifications of our beloved clients that arrive through official UNE channels;
  • Supervise the consolidation of all CONDUSEF regulatory obligations, platforms and reporting requirements.
  • Verify proper registration of the receipt of Queries, Claims or Clarifications presented by Clients.
  • Check and supervise that each Query, Claim or Clarification presented by clients to the UNE has its corresponding attention folio.
  • Monitor and validate that the record of all Queries, Claims or Clarifications made in the last 6 years is correctly preserved, which serves as a basis for internal consultation.
  • Monitor the follow up on requests for information and/or documentation sent and received through Slack.
  • Supervise the presentation of a quarterly report to CONDUSEF, as well as the monthly reports and verify that they are presented in accordance with current national legislation.
  • Monitor in keeping UNE information updated on the official Nu website and the CONDUSEF REUNE system.
  • Monitor in keeping the information of the Collection Offices updated on the official Nu website and the CONDUSEF REDECO system.
  • Maintain communication and monitor information related to the new contracting of Collection Offices, with the objective of complying with applicable regulatory obligations.
  • You will supervise the controls compliance testing, in accordance with a Nu Risk-Based Approach methodology.
  • Monitor the establishment and maintenance of small controls and mapping of the operational processes of the Squads that are part of RegSol Mx.
  • Verify that documented processes exist, to identify areas of improvement in the processes of the RegSol Mx Squads.
  • Prepare reports to the Ombudsman Lead, the results found in the tests performed in the Squad.
  • Verify the review of regulatory compliance of RegSol Mx's operational procedures and routines.
  • All the rest necessary to comply with the functions of the UNE/PForce Squad.

As PForce (Policy Enforcement) Supervisor

  • Verify the execution of control compliance tests, in accordance with the Risk Assessment methodology, within the agreed schedule, as well as review and deliver a critical and detailed analysis of test results based on data;
  • Participates in meetings and analyzes on new products and services that impact KYC, AML and registration data practices;
  • Develops and updates indicator dashboards for reporting results and strategic decisions;
  • Supervise audit requests, being a facilitator, due to mastery and experience in KYC, AML and registration data practices;
  • Monitors and interprets the rules, regulations and laws on KYC, AML, Financial Products and registration data practices and assists in the implementation of these practices with good dialogue with the second and third line of defense;
  • Review and supervise the mapping and design of the processes, using the flowchart methodology, and controls the update, revision, expiration of internal regulations, when necessary, having the ability to make suggestions for improvements and corrections, considering what the current regulations require;
  • Supervise and review the development of policies, procedures, manuals or reports, so it is important that you have good writing and text interpretation.

Qualifications:

You will be succeed if…
Have Bachelor’s Degree in Law.

Have previous experience in attention to clients.

Have proven experience handling customer complaints.

Have previous experience with CONDUSEF applicable laws and regulations

You are detail-oriented, diligent, organized and enjoy operational activities

You have at least one year of experience in managing and supporting operational teams

You are a proactive, autonomous person and have an interest in creating processes and improving them, but at the same time, understand that there are bureaucracies in the regulatory activities that need to be followed

You can communicate clearly, succinctly and effectively

You feel good to be constantly challenged to learn and do more

You are excellent with oral and written communication in Spanish and/or English

You believe in a more just and ethical society and Nubank's values ​​and culture.

You understand that we can contribute within Nubank to the construction of this society, guaranteeing the application of all the rules and regulatory aspects inherent to the Client's Registration.

It will be a differential if you..

Have Banking & SOFIPO regulation knowledge.

Can easily turn numbers into complex strategies and effective actions.

Benefits

  • Health and life insurance
  • Food card
  • 17 days of paid vacation with 25% vacation bonus
  • Holiday Bonus ("Aguinaldo") of 30 days of pay per year
  • NuCare - Our mental health and wellness assistance program
  • NuLanguage - Our language learning program
  • Extended maternity and paternity leaves
  • Equity at Nubank

*Interviewing and onboarding are currently done virtually due to COVID-19. Everyone new to the team and our current staff will remain working from home until it is safe to return to our offices. When it’s time, we will require a fixed cadence of visiting the office in which employees go to their Business Unit's (BU) base location. Employees will have an employment contract based on the cities that Nu’s offices are located, considering their country of hire. More details can be shared during your hiring process.