KYC Ops Analyst



IT, Operations
Mexico City, Mexico
Posted on Thursday, July 11, 2024

About Nubank

Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the largest digital banking platforms and technology-leading companies in the world.

Today, Nubank is a global company, with offices in São Paulo (Brazil), Mexico City (Mexico), Buenos Aires (Argentina), Bogotá (Colombia), Durham (United States), and Berlin (Germany). It was founded in 2013 in São Paulo, by Colombian David Vélez, and cofounded by Brazilian Cristina Junqueira and American Edward Wible. For more information, visit

About the role

Ensure the sustainable Nubank's growth supporting the regulatory demands of KYC, challenging the status quo through:

  • The best experience to our fanatics and loved clients in the KYC process, keeping the highest level of quality for customer data and due diligence applicable accordingly to the regulators and internal policies;

Being diligent, flexible and resilient, according to Nu's principles!

What does a Regulatory Solutions analyst for KYC Ops do…

Have the responsibility to execute and follow the regulatory operational routines related to the process of getting to know your client, with special attention to specific routines in Mexico:

Ex.:Matching the analysis of PEP, related PEP, PEP MX and PEP International (criteria analysis, investigation of negative media, issuing an opinion on the case, interaction with AML Ops Mexico, FinSec Ops or any other team necessary for the necessary evaluation of the prospect or client;

Ex.:Matching the analysis to identified in additional lists such as Lista de Personas Bloqueadas, Interpol and SAT 69;

Ex.:Matching the analysis related to OFAC and UN (investigation and technical opinion);

Have the responsibility to execute and follow the regulatory operational routines related to FATCA/CRS;

Have the responsibility of working with great synergy with the entire team

Ex.:Giving special support to the leader on opportunities, improvements, or risks identified in the operation of Screeners activities, especially for aspects related to Mexico.

Have the responsibility to follow up the assistance to Slack channels regarding specific questions about Screenings and/or KYC / Registration routines.

Ex.: Working quite independently, understanding that you have the autonomy to manage your routines, but that at the same time, you can count on the entire Squad structure and its managers to assist you whenever necessary.

Have the responsibility to be curious and attentive to details and balance demands and priorities in a very positive way.

Have the responsibility of knowing the specific KYC / Regulations in Mexico

Ex.:Contributing to the continuous improvement of internal controls and processes as well as the responsibility to apply them in your routine.

Have the responsibility of participating in the execution of projects and initiatives that involve relevant impacts in the Squad.


You will be succeed if…

You are detail-oriented, diligent, organized and enjoy operational activities

You are a proactive, autonomous person and have an interest in creating processes and improving them, but at the same time, understand that there are bureaucracies in the regulatory activities that need to be followed

You are able to meet deadlines and to be flexible to adapt to changing conditions

You like to read and get to know subjects related to the process of "Know your client" and Registration, applicable not only for Brazil but for Mexico and other Latin American countries.

You can communicate clearly, succinctly and effectively

You feel good to be constantly challenged to learn and do more

You are good with oral and written communication in Spanish and/or English

You believe in a more just and ethical society and Nubank's values ​​and culture.

You understand that we can contribute within Nubank to the construction of this society, guaranteeing the application of all the rules and regulatory aspects inherent to the Client's Registration.

It will be a differential if you..

Have previous experience with Registration (Onboarding/ Acquisition/ Registration Update), Operations, Compliance & AML or Legal

Have knowledge in Excel, Sheets, Looker, SQL

Can easily turn numbers into complex strategies and effective actions


  • Health and life insurance
  • Food card
  • 17 days of paid vacation with 25% vacation bonus
  • Holiday Bonus ("Aguinaldo") of 30 days of pay per year
  • NuCare - Our mental health and wellness assistance program
  • NuLanguage - Our language learning program
  • Extended maternity and paternity leaves
  • Equity at Nubank

*Interviewing and onboarding are currently done virtually due to COVID-19. Everyone new to the team and our current staff will remain working from home until it is safe to return to our offices. When it’s time, we will require a fixed cadence of visiting the office in which employees go to their Business Unit's (BU) base location. Employees will have an employment contract based on the cities that Nu’s offices are located, considering their country of hire. More details can be shared during your hiring process.