The Content & Business Success Manager
Netflix
Los Angeles, CA, USA
USD 180k-270k / year + Equity
At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.
The Team
Content and Business Product Success uniquely sits between the teams developing the software products for Netflix Studio and the Studio employees & external partners who utilize these products. We are a Success Team that actively engages cross-functional teams daily to drive change management, lead user education, support go-to-market launch campaigns, positively influence product adoption, and partner in closing feedback loops with end-users, stakeholders, and the Product teams.
Our main goal is to empower all users (internal & external) of Netflix technology to do their jobs faster, easier, and smarter, while adding value to their business goals. What we learn from doing this becomes feedback shared with product teams that influences product development. If you are an early tech adopter and enjoy creating new pathways to help others do their best work and drive change/innovation, this is the space for you.
The Role
The Content & Business Success Manager (SM) is a trusted advisor for building relationships, designing and delivering tailored learning experiences for end users, driving product adoption, and enhancing their engagement with Netflix-built apps. We are responsible for developing user communication & education strategies and implementing blended, scalable learning solutions for Netflix-built apps. SMs foster relationships with specific user groups across various business functions, gather & interpret product feedback, and provide actionable insights into how products are received for our Product partners who manage roadmaps. While the core of our UCAN/LATAM team is based in Los Angeles, this role requires global thinking and proactive regional collaboration to reach internal and external users worldwide. The ideal candidate is passionate about learning, able to empower users to extract value from software, and keenly understand complex, interconnected product workflows.
Responsibilities
Design – Create & Build
Design, develop, and deliver scalable, blended learning experiences (e.g., instructor-led training, documentation, and digital content) tailored to a global audience and aligned with product go-to-market strategies
Build and maintain a comprehensive library of learning resources and subject matter materials across a portfolio of products
Translate complex workflows, including financial and accounting processes such as budgeting, forecasting, invoicing, and cost tracking, into clear, user-friendly content and learning experiences
Develop and execute innovative communication and learning strategies that drive user engagement, product adoption, and overall user success, while serving as a strong user advocate within the Product organization
Deliver – Execute & Ship
Lead end-to-end project management for communication and learning initiatives, including defining goals, creating project plans, coordinating across teams, and ensuring timely delivery
Own communication strategies for product and feature launches, ensuring users understand workflow impacts, key changes, and value propositions
Drive change management efforts that enable internal and external users to successfully adopt and gain value from new and evolving products
Experience supporting system implementations, transformations, or change management initiatives related to financial tools or processes is a plus
Partner – Collaborate & Align
Partner with cross-functional stakeholders, including Product, Support, Insights, Data Management, Finance, and Accounting, to define user learning goals, align on communication strategies, and support business objectives
Collaborate with Product and Finance teams to ensure tools and workflows align with financial controls, reporting requirements, and operational efficiency goals
Build strong relationships with Studio business partners, SMEs, and end users to foster trust, influence outcomes, and effectively represent user needs in product decisions
Experience working with Finance or Accounting teams, with an understanding of core financial processes (e.g., budgeting, forecasting, procure-to-pay, or record-to-report)
Inform – Analyze & Surface Insights
Gather, analyze, and synthesize high volumes of information and user feedback from multiple teams, systems, and stakeholders to identify trends, surface actionable insights, and communicate them effectively across the organization
Use data and insights to craft compelling narratives that communicate user experience, product performance, and adoption trends to Product and Business stakeholders
Ability to understand and communicate financial concepts and workflows to non-finance audiences in a clear and engaging way
Qualifications
Has 3-5 years of Learning and Development or Customer/User Success experience.
Ability to design blended learning programs (set goals, create and deliver curriculum & all materials, gather data, measure effectiveness)
Superb content creation skills for all learning materials (video, simulations, documentation)
Skilled in delivering both in-person and online programs with strong facilitation skills.
Proven track record of evaluating programs and putting in place effective measures to assess impacts on end users.
Familiarity with Finance or Accounting teams and core financial processes (e.g., budgeting, forecasting, procure-to-pay, or record-to-report).
Ability to understand and communicate financial concepts and workflows to non-finance audiences in a clear and engaging way.
Experience in supporting system implementations, transformations, or change management initiatives related to financial tools or processes is a plus.
Aptitude for analyzing data, finding the story within, and using it to drive decisions.
Excellent written and verbal communication skills, including an affinity for simplifying complex workflows and motivating users to engage with new technologies.
Communicates well and leads comfortably in large and small group settings.
GenAI forward thinking by actively exploring and applying generative AI tools to improve learning design, content creation, and user enablement strategies.
Is passionate about leaning into new ideas/technology and driving change management by helping others overcome legacy thinking.
Ability to rapidly absorb large amounts of information from across teams and systems, and translate it into clear communications and resources for diverse audiences.
Flexibility amid an ever-changing and growing environment and the ability to create clarity amid ambiguity.
Is willing and able to run lean with a DIY mentality that inspires others around them to do the same.
Has experience with G Suite and is comfortable learning & using a set of productivity tools.
Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $180,000.00 - $270,000.00.
Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.
Netflix is a unique culture and environment. Learn more here.
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.