Team Lead, Employee Services
Netflix
Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
Role Overview
As Netflix grows globally, we continue to look for the best and brightest talent to scale with our growth. We currently have an amazing opportunity for an HR Shared Services Team Lead role in our Global Talent Operations Center (GTOC), our location strategy to deliver scaled services and consistent employee experience. This exciting new role is based in our Mexico City, Terminal 1 office.
In this role, you will lead a fantastic team that provides top-notch HR services to the organization. You will help ensure that the team operates efficiently and effectively, adhering to established HR processes and procedures and responding to inquiries and requests in a timely manner. We’ll give you the context to be effective, and the resources you’ll need to be efficient and enable you to be creative and innovative to elevate a high-performing organization.
Responsibilities
Be a People Leader - You have a knack for building and guiding a high-performing team. You're skilled at crafting strategies and inspiring others to follow a shared vision. You will also be hands-on, diving deep into the work with the team to support the needs of the business as needed.
Be an Architect. You're a forward-thinker, forecasting the business's needs and planning resources to support the demand. You are inquisitive and enjoy probing, investigating, and immersing yourself in subjects to grasp a more comprehensive understanding.
Be a Collaborator - You're a team player, adept at establishing and nurturing partnerships both internally within our team and externally with our partners. You can articulate a common goal, influence others to align with that goal, and drive action to completion.
Be an Innovator - You're a problem-solver, always on the lookout for ways to optimize workflows and drive efficiency and effectiveness. You're a pro at managing change and turning challenges into opportunities.
Be an Analyst - You're a data enthusiast, always curious about the business, and eager to analyze trends. You use data as signals to understand more, share opportunities, influence others, and inform your decisions.
Your responsibilities will have a global reach, influencing every stage of the employee lifecycle from pre-hire to termination.
Skills and Abilities
Leadership Skills: Build and guide a high-performing team, and develop team members through coaching and mentoring.
Strategic Thinking: Plan resources and forecast business needs effectively; solve problems innovatively.
Collaboration and Communication: Strong interpersonal skills and excellent communication abilities to influence and align teams.
Analytical Skills: Use data to analyze trends and inform decisions; familiarity with service center technologies like Zendesk and Workday is a plus.
Adaptability: Flexibility to work shifts and navigate a multi-location matrix environment.
Change Management: Ability to manage change and optimize workflows
Openness to working in shifts and on holidays. Your flexibility in adapting to different work schedules is important to us.
Familiarity with Project Management principles
Data-driven mindset, capable of leveraging and analyzing data
Qualifications
4+ years of hands-on experience leading a team within an HR Shared Services or HR Operations environment. You will be leading a team responsible for providing HR services and operating globally.
Familiarity with Service Center technologies, specifically with Workday, ticket management, knowledge management, dashboards, and so on. If you have experience with Zendesk that's a plus!
Experience working in a multi-location and matrix environment. We appreciate your ability to navigate and thrive in such a setup.
Experience evolving HR/employee services (e.g., rethinking workflows), with exposure to AI-powered employee support (e.g., chatbots, automation, personalization) as a plus.
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Job is open for no less than 7 days and will be removed when the position is filled.