AR and Collections Analyst
Netflix
Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
Our Revenue team is currently looking for an Accounts Receivable and Collections Specialist to support our Accounts Receivable (AR) function, reconcile cash, and scale our billings, cash, and collections processes. This newly created position will look to solve complex issues across our Revenue verticals such as Advertising, Partnerships, and Consumer Products. This role will be based in Manila but will work cross-functionally across many time zones with our US and other international offices.
The perfect candidate will be hands on and very detail oriented, able to analyze a large volume of requests & transactions with high accuracy, have excellent communication skills, be capable of multitasking and take the initiative to drive process change and improvements.
In this role, you will:
Review the aging reports regularly to identify overdue invoices and follow up on outstanding balances in a timely manner, prioritizing based on the age of the debt and the amount due
Reach out to customers with overdue balances through phone, email, or written communication to encourage timely payment. Maintain a professional, courteous, and solution-focused approach when addressing late payments
Manage the company's dunning process (collection letters, escalations) to ensure consistent follow-up based on predefined timelines. This includes sending reminders and formal notices and escalating to senior management when required
Foster strong customer relationships to ensure future payments are received on time and disputes are minimized. Maintain a professional and empathetic approach to working with customers, while also ensuring company interests are protected
Address and resolve any disputes related to outstanding balances, working with the customer and internal teams (sales, customer service, legal, etc.) to reach mutually agreeable solutions. Document all communications and agreements
Manage and maintain changes to customer contact, address, and other critical billing and reporting details
Manage cash applications and perform detailed tracking and analysis of cash receipts and collaborate with internal accounting teams to ensure proper treatment under US GAAP
Manage portal billing as required by the customers
Support monthly accounting close activities as needed
Partner with the Revenue Accounting and Treasury Operations teams across the globe to understand cash flow timing, management, and reconciliation to ensure timely collection of funds across various Revenue verticals
Assist in the development of strategies to reduce delinquency rates and minimize bad debt by analyzing past-due accounts, identifying trends, process gaps, and making recommendations for process improvements
Qualities we are looking for:
Thrive in a fast-paced environment with a high volume of transactions
Ability to maintain a high level of accuracy in preparing and entering financial information
Deep knowledge and understanding of Accounts Receivable and Collections workflows
Customer Service oriented person who focuses on quality communication and attention to detail
Excellent written and verbal communication skills. Proficiency in other language/s (Korean/Japanese) is a plus
Highly motivated with the ability to work independently
Forward looking thinker who can articulate the need for and contribute to process improvement ideation
Works with a sense of urgency and sensitivity to last-minute highly critical business requests
Uses good judgment and knows when to make a decision and when to escalate
Exemplifies the Netflix Culture
Education and Experience:
Bachelor’s degree in Finance, Accounting, or related field (or equivalent experience)
Open to work during regular business hours, with flexibility to slide shifts/ work overtime for certain critical business periods
At least 4 years of experience in billing, collections, and cash applications
Experience in negotiating payment terms, working with aged accounts, and resolving customer disputes
Proven ability to handle high volumes of accounts receivable and collections activities in a fast-paced environment
Experience at a Global Company
Knowledge of cloud-related ERP systems a plus (Workday, HighRadius, Salesforce) for managing AR, billing, and reporting
Experience with a ticketing tool or system a plus
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.