Benefits Operations Analyst, UCAN



IT, Accounting & Finance, Operations
Los Angeles, CA, USA
Posted on Thursday, July 11, 2024
Netflix is one of the world's leading entertainment services with 260 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
The Benefits Operations Analyst position is part of the Benefits Team within the Talent Experience Operations (TEO) team. We have a unique approach to our benefits philosophy here at Netflix, developing and delivering programs that support our unusual culture. In a culture that supports creativity, innovation, and inclusion as key competencies, this position will have the responsibility of applying the same method of thinking toward the delivery of innovative benefit offerings for our talent across the U.S. and Canada.


  • Work with the Benefits Operations Manager to carry out the operations strategy, design, and administration of Netflix benefits.
  • Oversee and be responsible for the operational work and strategy as it relates to the benefit programs you support from start to finish.
  • Partner closely with the Benefits Program Partner to implement and launch new benefit programs.
  • Be responsible for our financial, legal, and supplier management by partnering with Finance and AP.
  • Partner closely with stakeholders such as Payroll and HRIS to ensure accurate data exchange, successful file feed integrations, root - causing/solving file feed issues, and effective operations of our programs.
  • Lead the operations of the annual Open Enrollment as well as other program implementations from start to finish.
  • Understand and execute the compliance landscape that governs UCAN benefits.
  • Work closely with our Employee Services Generalist team and our health care partners to both support them in responding to employee benefit inquiries/escalations and draw insights and learnings from their front-line communication with employees to inform our work.
  • Create clear benefit communications, enhancing and updating our internal and external benefits site as well as other new and innovative communications methods.
  • Work closely with HRIS to manage the Workday benefits module, resolve eligibility issues, implement system improvements, and test changes.


  • 5-7+ years in a Benefits specific role
  • Experience using Workday
  • HR experience at entertainment or technology organizations; or experience in an industry that operates in a similarly fast-paced, agile environment


  • Passionate: Our employees are our top priority, and enabling an amazing employee experience as a consumer of our benefits programs is your main guiding principle.
  • Curious: You are able to approach benefits with a deeply analytical and curious mind to take in many data points and provide summaries and actionable recommendations in a clear and concise way. You operate using good judgment.
  • Collaborative: You have the ability to work with and influence cross-functional teams understanding there is not one single voice making decisions. You actively seek feedback on our benefits from across the business.
  • Unfazed. You have the ability to thrive in a fast-paced agile environment and effectively communicate with business partners while remaining highly organized and empathic. You are comfortable working in a culture that values candor, transparency, and courage.
Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $80,000 - $280,000.
Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here.
Netflix is a unique culture and environment. Learn more here.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.