Manager, Ops Delivery (HR Services) - EMEA



People & HR, Operations
Amsterdam, Netherlands
Posted on Thursday, July 4, 2024
Netflix is the world's leading streaming entertainment service with 270 million paid memberships in over 190 countries enjoying TV series, documentaries, feature films, and gaming across a wide variety of genres and languages. Members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
We are at a very exciting stage of evolution at Netflix. With the growth in employee population, lines of business, geo-diversity, and heterogeneity of the workforce, it is imperative that the Talent function evolves accordingly, to shape and support this progress. One of the most critical parts of this evolution is the foundation upon which we can scale personalized and inclusive experiences for the workforce. The Talent Experience Operations (TEO) team is primarily responsible for developing this ecosystem. The broad composition of the team includes Lifecycle operations (all workflows across the candidate, employee, and contingent talent journey), Data and Analytics, Technology strategy, and Global Programs like Benefits, Mobility, Employee Health, Accessibility, etc.
This role is located in Amsterdam, The Netherlands.
We are looking for a Talent (HR) Services Manager who will be responsible for managing and overseeing EMEA Talent services like Department Assistants, Candidate Interview Experience, and potentially a more expanded portfolio for the Talent function and business support. The ideal candidate will be co-creating customer- centered services with our design and enablement functions, running high-functioning/fast-moving service delivery, contribution to definition of metrics/reporting, building the “dream” team, and forming effective partnership with stakeholders.
Key Responsibilities:

Services Management:

  • Monitor service performance, including service quality, and timeliness, and work with a global team
  • Seek to understand growth opportunities for existing HR services and potential new opportunities
  • Understand the strengths and potentials of the service team as well opportunities for improvement

Relationship Building:

  • Collaborate with internal stakeholders, including Talent team members and department heads, to understand their needs and requirements for external Talent services.
  • Cultivate strong relationships with business partners who may also be internal customers to Talent Experience Operations , fostering collaboration and partnership.
  • Serve as the primary point of contact for stakeholders of Talent external services, addressing issues and resolving conflicts in a timely manner.
  • Help drive transformational programs to enhance capabilities and support organizational evolutions
  • Collaborate with peer leaders in UCAN, LATAM, and APAC to drive consistency and ensure seamless integration of operations, and sustained alignment of roadmap with strategic goals

Continuous Improvement:

  • Identify areas for improvement in external HR service delivery and processes.
  • Propose and implement initiatives to enhance the effectiveness and efficiency of external HR services
  • Monitor industry trends and best practices to stay informed about emerging technologies and methodologies in HR service delivery.


  • 5+ years of experience in HR management, with a focus on HR management and service delivery.
  • Proven track record of successfully managing internal teams and partnering with internal stakeholders
  • Skilled at operating in a complex, cross-functional, geo-distributed organization where your team needs to collaborate and integrate with other teams across many disciplines.
  • Strong understanding of HR practices and lifecycle
  • Ability to communicate effectively with both technical and non-technical teams, across an array of cross-functional teams and multiple levels of seniority.
  • Experience working with a global team.
  • Familiarity with Workday, Applicant Tracking Systems, and Talent Insight Platforms such as Eightfold.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.