HR Services Team Lead



People & HR
Manila, Philippines
Posted on Thursday, June 20, 2024
As Netflix grows globally, we continue to look for the best and brightest talent to scale with our growth. We currently have an amazing opportunity for an HR Shared Services Team Lead role in our Global Talent Operations Center (GTOC), our location strategy to deliver scaled services and consistent employee experience. This exciting new role is based in our Manila office.
In this role, you will lead a fantastic team that provides top-notch HR services to the organization. You will help ensure that the team operates efficiently and effectively, adhering to established HR processes and procedures and responding to inquiries and requests in a timely manner. We’ll give you the context to be effective, and the resources you’ll need to be efficient and enable you to be creative and innovative to elevate a high-performing organization.

In this role, you will:

  • Be a People Leader - You have a knack for building and guiding a high-performing team. You're skilled at crafting strategies and inspiring others to follow a shared vision. You will also be hands-on, diving deep into the work with the team to support the needs of the business as needed.
  • Be an Architect - You're a forward-thinker, forecasting the needs of the business and planning resources to support the demand. You are inquisitive and enjoy probing, investigating, and immersing yourself in subjects to grasp a more comprehensive understanding.
  • Be a Collaborator - You're a team player, adept at establishing and nurturing partnerships both internally within our team and externally with our partners. You can articulate a common goal, influence others to align with that goal, and drive action to completion.
  • Be an Innovator - You're a problem-solver, always on the lookout for ways to optimize workflows and drive efficiency and effectiveness. You're a pro at managing change and turning challenges into opportunities.
  • Be an Analyst - You're a data enthusiast, always curious about the business, and eager to analyze trends. You use data as signals to understand more, share opportunities, influence others, and inform your decisions.

Knowledge, Experience, And Skills Required:

  • 2+ years of hands-on experience leading a team within an HR Shared Services or HR Operations environment. You will be leading a team responsible for providing HR services and operating across the APAC & EMEA time zones.
  • Familiarity with Service Center technologies, such as ticket management, knowledge management, dashboards, and so on. If you have experience with Zendesk and Workday, that's a plus!
  • Excellent written and verbal communication skills. Your ability to communicate effectively is absolutely essential in this role.
  • Experience working in a multi-location and matrix environment. We appreciate your ability to navigate and thrive in such a setup.
  • Experience in people development, coaching, and mentoring. Your skills in fostering growth, providing guidance, and mentoring others are key to this role.
  • Openness to working in shifts and on holidays. Your flexibility in adapting to different work schedules is important to us.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.