AV Engineer L4 - EMEA



Amsterdam, Netherlands
Posted on Thursday, June 6, 2024
Netflix is one of the world's leading entertainment services with 270 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
The Netflix Technology Services team is dedicated to enhancing the productivity of Netflix employees by offering seamless technology experiences. We’re looking for a versatile, adaptable and experienced AV Engineer to join our EMEA team, located in our office in Amsterdam. This role requires a high degree of flexibility and a quick response time to ensure the smooth running of our services.
As an AV Engineer, your primary role will be within AV Operations, where you'll be responsible for managing the global conference room AV experience. In AV Operations, we strive to improve user experience in collaboration, communication and productivity by identifying the AV needs of users, proactively testing new technological solutions, and monitoring/interpreting ticket data to find and reduce friction. We then provide tools, guidance and support to ensure the best experience. We value quick adaptation to new technologies and the ability to implement them swiftly and efficiently.
You will also work cross-functionally within AV Events, which includes managing the setup, support, and teardown of AV equipment and coordinating with external vendors as necessary. This position requires flexible hours as events may take place after normal business hours or on the weekend.
In addition, our AV team aids in the design and construction of meeting spaces throughout our enterprise and studio facilities. We rely on Google Meet with Chromebox for Meetings hardware for the virtual meeting experience, and build solutions to optimize the experience. You’ll be empowered to look for ways to optimize the conference room experience for users and partner teams, demonstrating flexibility and adaptability in meeting diverse needs.

What you will do:

  • Leverage data to identify and eliminate friction or inefficiency in AV Systems.
  • Collaborate closely with the support team to quickly recognize trends, pinpoint root causes, and refine designs to enhance stability.
  • Install and maintain audio visual equipment including display devices, projectors, televisions, camera systems, video teleconferencing systems, microphones and speakers.
  • Consult with stakeholders to troubleshoot issues, and deliver AV requirements.
  • Create, maintain, and effectively communicate documentation and processes to improve user experience and promote self-service.
  • Manage equipment inventory and transportation across our EMEA campuses.
  • Handle vendor management, particularly with AV Integrators and Managed Service Providers, which includes tracking and escalating issues as necessary.
  • Act as the site lead to dispatch MSP technicians and foster relationships with key stakeholders.
  • Cultivate the partnership with Google to resolve Google Meet issues and introduce features that enhance the user experience.
  • Refine existing system designs to help create the optimal video conference experience, considering maintenance, scalability and rapid deployment.
  • Provide technical support to other Engineers across various AV domains (Builds, Events, Studio) when required.
  • Provide live event technical support acting as a member of the AV crew, providing pre-production through post-production and operating production equipment.
  • Help with commissioning and handover of all new conference, specialty, studio, and event spaces in the EMEA region.
  • Promote cross-functional partnerships with Netflix teams working in-region.
  • Be open to both international and domestic travel.

Requirements of the role:

  • Experience supporting and managing vendors in corporate and studio AV environments
  • Proficiency with Enterprise VC solutions (preferably Google Meet, but also Zoom, Microsoft Teams, Bluejeans, Cisco Telepresence, etc.)—both hardware and software, and administrative fleet management.
  • Experience with AV integration on the integrator and/or corporate side, with a focus on the physical installation.
  • Experience designing and building meeting spaces from the ground up, including acoustics, lighting, and technology, is a plus.
  • Experience operating and supporting live events (corporate, hospitality, or other major event venues).
  • Capability to configure and troubleshoot audio and video equipment in corporate settings or during live events.
  • Understanding of networking technology, video transmission over networks, and audio/video signal flow.
  • Experience working with Crestron equipment, audio DSP’s, and Dante/AES microphone systems.
  • Demonstrated project management experience with large projects, strong organizational skills, and ability to maintain and create standards.
  • Experience in collaborating with and managing a variety of vendors, suppliers, and integrators, including negotiation of SOWs for AV vendors across EMEA and navigating nuanced local law.
  • Ability to prioritize tasks and projects, forecast upcoming project and business needs.
  • Ability to adapt quickly to new technologies and implement them in a fast-paced environment.
  • Experience building and maintaining cross-functional partnerships with internal and external teams.
  • Experience with financial governance, forecasting, resource (staff) planning, and compliance.
  • Strong organizational skills and familiarity with inventory management protocols.
  • Proficiency with Google Suite tools.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.