Accounts Payable Supervisor, Manila



Accounting & Finance, People & HR, Operations
Manila, Philippines
Posted on Tuesday, May 28, 2024
As Netflix grows globally, we continue to look for the best and brightest talent to scale with our growth. We are looking for an Accounts Payable (AP) professional to support our International Supplier Invoice and Payments operations. This newly created position is due to the continued growth of the business, and will be based in our Philippines office and report to the Accounts Payable Manager based in Manila. This position will interact with the AP team across our global offices and will require working in a fast paced environment for the role.
The ideal candidate will have experience in managing end-to-end Accounts Payable operations in Invoice processing, Payments processing, AP Month-end Close, and Reconciliations. He or she will have a solid understanding of Accounts Payable and Procure-to-Pay (P2P) workflows, an ability to partner with technical teams and build strong cross-regional and cross-functional relationships, a deep curiosity and passion for automation and process improvements, and the ability to see a broader picture yet get their hands in the details to contribute to the team’s goals.

Netflix Culture Ambassador

  • Be a Netflix Culture Ambassador for the team and Managing cultural updates and discussions with the team

Team Management and Development:

  • Focus on talent development, team building, and training.
  • Develop team members through coaching and feedback results
  • Be the first point of contact for daily guidance on process queries/clarifications
  • Conduct daily huddles & 1-1 with the team
  • Evaluate team performance and set goals for the team using KPIs/SLAs
  • Manage staff leaves, coverage and overtime along with training, and performance evaluations. All areas noted here should be a regular topic of discussion with the Manila AP Manager and the APAC regional leader.

Operational Oversight:

  • Oversee invoice processing (high volumes of invoices daily) by the team members.
  • Monitor invoice processing SLAs and conduct analysis for tickets that exceed SLA thresholds.
  • Prepare metrics and review them with AP Manila Manager and Regional AP leaders.
  • Manage AP procedures and ensure compliance with AP & SOX Controls

Performance Monitoring:

  • Review daily metrics and track employee performance, SLA, and daily activities
  • Regular alignment with the APAC Regional lead to ensure the KPIs and SLAs are reasonable.
  • Identify areas of inefficiencies and training opportunities
  • Review and monitor AP aging and resolve aged invoices/credits.
  • Research and resolve invoice discrepancies effectively

Reporting and Compliance:

  • Ensure compliance with internal controls and financial deadlines
  • Assist with internal/external audit reviews and ensure compliance with SOX guidelines
  • Support the Invoice Resolution team in year-end 1099s and 1096s reviews
  • Support the team in monthly AP close activities

Strategic Initiatives:

  • Identify opportunities for process improvement, standardization,
  • Discuss with leadership on appropriate policies, procedures and internal controls.
  • Assist with special projects, including system upgrades and standardizing SOPs
  • Evaluate invoice quality based on a metrics-driven approach and develop a training plan based on identified gaps in partnership with the appropriate AP Regional Leader
  • Regional Leader’s Support & Liaison

Skills Required

  • Experienced people manager at a global company preferably in a shared services environment.
  • Demonstrates ability to manage a multi-faceted dynamic and talented team in a fast-paced environment
  • Understanding of U.S. and International GAAP Accounting Principles
  • Able to maintain a high level of accuracy in reviewing and auditing Invoice and Payment transactions that comply with AP Controls and SOX Compliances
  • Customer-oriented person who focuses on best-in-class communication and attention to detail and conflict resolution
  • Excellent written and verbal communication skills
  • Proficient in Excel and ERP systems (Workday experience a plus)
  • Experience using ticketing tools like FreshDesk or Zendesk a plus
  • A forward-looking thinker who can articulate the need for and implement process improvements
  • Understanding of SOX compliance rules and guidelines
  • Fluent in English, proficient in other languages a plus.

Education and Experience

  • Accounting or Finance background
  • 8+ years of relevant experience
  • 3+ years of People Management experience
  • Degree in a relevant field of study
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.