Senior Researcher, Product Experience (Growth)



Product, Sales & Business Development
Los Gatos, CA, USA
Posted on Thursday, February 1, 2024
Netflix is one of the world's leading streaming entertainment services, with over 260 million members in over 190 countries enjoying TV series, documentaries, feature films, and mobile games across various genres and languages. Members can play, pause, and resume watching as they want, anytime, anywhere, and change their plans anytime.
The Product Experience Research team is central in uncovering compelling ways to engage and entertain our global members. This Senior Research role supports Growth, which strives to better attract new members to Netflix and explore new monetization opportunities worldwide. Specifically, this role will focus on how Netflix can deliver better value to more members through new ad-supported offerings.
This is an opportunity to lead innovative research with demonstrable impact on a global scale. You will be responsible for defining, leading, analyzing, and socializing research studies that generate insights to empower business decisions across the company. You’ll partner with cross-functional teams passionate about delivering the most engaging, innovative, and inclusive experiences.

In this role, you will:

  • Identify, prioritize, and lead research roadmaps that generate insights to inform monetization strategies across the company.
  • Partner with cross-functional teams, including Product, Ads, Product Marketing, Design, Data Science, Strategy Planning & Analysis, and Brand to proactively develop research initiatives.
  • Define, design, execute, and socialize a range of research studies that build a strong understanding of existing and future audiences and their experiences worldwide.
  • Identify best practices in existing and emerging research methodologies.

About you:

  • Demonstrable experience in product research and/or user experience (UX) research informing growth and monetization strategy. Experience supporting subscription businesses or ad-supported online products preferred.
  • Mixed methods research expertise including hands-on experience leading end-to-end quantitative and qualitative research studies.
  • A balance of creative and analytical skills with the ability to proactively define research questions, identify appropriate methods, execute studies, and synthesize findings.
  • Strong communicator with a bias toward action to proactively collaborate with multiple teams across the company.
  • Passionate about translating findings into actionable strategic business recommendations
  • Global research experience is highly preferred but not required.
  • Tags: ResearchSite
Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $110,000 - $440,000.
Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here.
Netflix is a unique culture and environment. Learn more here.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.