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At Mollie, we’re on a mission to make payments and money management effortless for every business in Europe. We started 20 years ago to offer a direct, affordable way for companies to get paid, providing an alternative to the frustrating, overpriced solutions banks offered at the time. Today, we serve more than 250,000 businesses across Europe with an all-in-one solution that simplifies payments and money management. With a team of 850+ Mollies across the continent, we're not just a payment provider; we're a growth engine.

To sustain growth at this scale, engineering excellence is paramount. That’s where you come in.

Your Mission: Drive Operational Excellence in Sales Enablement

This is not a traditional quality assurance role. You are not merely a support function. You are the strategic thinker and operational enabler who ensures our commercial engine runs flawlessly and effectively. Your mission is to identify operational friction, streamline processes, and leverage data-driven insights to enhance Mollie's sales performance and drive growth.

What You'll Achieve

You are a strategic enabler diagnosing friction points, building scalable solutions, and enabling performance through operational insight and tooling.

Efficiency Improvement and Process Adherence:

• Identify inefficiencies across sales workflows and implement streamlined, scalable solutions.

• Continuously monitor and evaluate existing procedures to prevent potential issues.

• Collaborate with relevant teams to refine and streamline sales operations, driving smoother workflows and higher productivity.

Product Feedback and Adoption:

• Design structured mechanisms for capturing feedback from Sales, Customer Success Managers, and Partnerships.

• Analyze product feedback to offer actionable insights for sales tools and products.

• Collaborate with the Product team to ensure feedback drives product development and enhancements, closing gaps and improving functionality.

Performance Management:

• Conduct ongoing assessments and generate insightful reports to enhance the adoption rates of sales tools and processes.

• Analyze performance data to pinpoint coaching opportunities and areas for individual and team improvement.

• Provide insights and recommendations to the Training and Development team for targeted training programs that drive skill enhancement and performance.

Data-Driven Insights:

• Leverage data to prioritize initiatives delivering the highest impact on sales performance.

• Create and present comprehensive reports to management and stakeholders, driving informed decision-making.

• Address productivity leaks by identifying inefficiencies and ensuring the reliability and accuracy of data.

What You'll Need

We seek a multifaceted strategic thinker and operational executor - someone skilled at turning insights into actionable plans.

Strategic Architect, Pragmatic Operator:

• You can zoom out to see the entire commercial ecosystem and identify high-leverage opportunities.

• Conversely, you can zoom in, roll up your sleeves, and build solutions brick by brick, creating elegant solutions for complex problems, not complex solutions for simple ones.

First-Principles Problem Solver:

• You solve root causes, not just symptoms. Your instinct is to question every assumption and find the fundamental truth when faced with challenges.

Radical Ownership:

• Your ownership mentality is absolute. You own the outcome, communication, execution, and results when assigned a problem.

Thrives in Controlled Chaos:

• You excel in a fast-paced, constantly evolving environment, seeing ambiguity as an opportunity.

AI-first mentality:

• You seek opportunities to leverage automation and intelligent systems, driving smarter, not harder, work approaches.