Business Support Specialist - DACH



Customer Service
Maastricht, Netherlands
Posted on Thursday, May 23, 2024

Your opportunity:

One of the crucial points for our growth is the quality of service we provide to our merchants. Thus far, our customer experience has been the main differentiator between Mollie and our competitors. In our home markets, the Netherlands and Belgium, Mollie serves over 130.000 monthly active merchants and counting.

As a Business Support Specialist, you’ll go the extra mile to make sure our merchants can run their businesses effectively. When they have a problem, we listen, enable and empower. Our team is international, multilingual and always ready to go above and beyond for our merchants. They are true Mollie champions and we hope you will become one of them as well!

What you'll be doing:

  • You will be the first point of contact for many of Mollie’s merchants

  • You support businesses with queries about working with Mollie including pricing & terms, the onboarding process and technical setup

  • You provide support through a range of channels to suit customer needs, including live chat, email & phone

  • You contribute to improving the customer experience and the Mollie product by providing feedback and innovative solutions

  • You continuously look for ways to improve the way we support businesses, e.g. identifying common queries and making sure these are addressed in self-serve articles; providing feedback to Product & Sales teams

  • You support the activation process of new Mollie merchants

What you'll bring:

  • You have a positive, can-do attitude! 😊

  • You speak fluent German

  • You thrive in a high performance environment with a ‘work hard, play hard’ culture

  • You are a natural problem solver, able to quickly understand problems and identify solutions

  • You have affinity with technology and payment solutions (knowledge of the eCommerce market will be a plus)

  • You are available to work full-time in a hybrid setup

  • Experience with customer service is a plus!

Extra perks:

  • Health insurance contribution

  • Lunch at the office every day!

  • Well being program

  • Holiday allowance

  • A normal job from around 8 am to 5 pm from Monday until Friday

  • A bonus based on your performance twice a year

  • Working from our beautiful new office in central Maastricht

  • Friday drinks with the team every week!

  • Fun social events throughout the year