Incident Response Engineering Manager



Software Engineering, Other Engineering
Amsterdam, Netherlands
Posted on Thursday, May 9, 2024

As Mollie continues to expand rapidly, the demand for high availability and expert management of operational issues becomes increasingly important. To fuel our continued growth, we're seeking an Incident Response Engineer to help ensure our operations scale effectively and efficiently.

The Incident Management team triages operational issues which impact the use of Mollie products and services by both our customers as well as our internal teams. This encompasses various types of incidents, from assisting our merchant tech support team with single merchants struggling with API issues to full-scale platform outages.

Our team is as diverse as the challenges we face. We come from various backgrounds, have different skill levels, and we each bring our unique strengths to the table. What unites us is our shared curiosity and our commitment to constantly improve. In this role, you'll handle tasks on your own and also collaborate on larger projects, working closely with colleagues across various departments.

What you'll be doing

  • Lead and manage a team of incident response engineers responsible for monitoring, detecting, analyzing, and responding to all types of incidents promptly and effectively.

  • Develop and implement incident response strategies, procedures, and playbooks to ensure the team is equipped to handle a wide range of incidents efficiently.

  • Coordinate incident response activities across all departments across Mollie, ensuring clear communication and collaboration during incident resolution.

  • Act as a point of escalation for complex incidents, providing guidance and support to engineers during critical situations.

  • Conduct incident response training and workshops for the organization to enhance skills and readiness.

  • Stay updated with the latest industry regulations, security threats, vulnerabilities, and incident response techniques to continuously improve the team's capabilities.

  • Collaborate with other Engineering and Reliability teams, Legal, Risk and Compliance to ensure incident response activities align with overall security objectives and regulatory requirements.

  • Analyze incident data and metrics to identify trends, weaknesses, and areas for improvement in incident response processes.

  • Participate in incident response drills and exercises to test and improve incident response capabilities.

  • Mentor and upskill teams to enhance their capabilities and foster effective cross-team collaboration while optimizing resource utilization

What you’ll bring

  • Degree in Computer Science, Information Security, or related field; advanced degree or relevant certifications

  • Proven experience (3+ years) in incident response, with a strong focus in security and reliability

  • Previous experience in a leadership or managerial role within an engineering or incident response team.

  • Deep understanding of incident response methodologies, tools, and best practices.

  • Strong analytical and problem-solving skills, with the ability to make quick, sound decisions during high-pressure situations.

  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional and remote teams.

  • Advanced customer-centric focus and a mindset dedicated to exceeding customer expectations

  • Knowledge of relevant regulations and compliance standards (e.g., GDPR, PCI DSS, DORA, ISAE).

  • Ability to lead and motivate a team, fostering a culture of continuous improvement and excellence in incident response.