Sevice Desk Technician



Amsterdam, Netherlands
Posted on Tuesday, April 9, 2024

Your opportunity

Mollie is one of the fastest-growing companies in Europe, and we are facing many exciting technical and organisational challenges.

As a Tier 1 Service Desk Technician you have knowledge administering the most common of IT systems within an organisation, especially everything that is Apple-related and we are looking for someone who has good knowledge of network layers.

On average, Mollie onboards 15 new colleagues a month. We are growing very fast. Thanks to you, our current and new colleagues can do their work smoothly, in order to continue to realise the growth of Mollie. In order to maintain the current level of support, we are looking for someone who can help in the Service Desk team to manage our workplaces and help all Mollies with their complex incidents, problems and requests. At Mollie we always aim for the best solution. This starts, we think, with the right working conditions.

What you'll be doing

  • Providing skilled support in the analysis, troubleshooting, resolution, documentation of IT issues (networking, hardware, software, and related IT services).

  • Skilled support to all 700+ Mollies: Apple oriented for most, cross-platform skills desired (Windows etc.)

  • In the daily operations you’ll play a key role in the delivery of a brilliant service and first class technical support to all Mollie employees.

  • Be the first line of support and escalate where needed to the wider team to solve technical problems within all areas of the support portfolio.

  • Setting up new workplaces for new colleagues.

  • Driving improvements, taking part in projects and continuous service improvement.

What you'll bring

  • IT Customer support background with 4+ years of service desk technical experience.

  • Advanced level of thorough technical troubleshooting of AV, Apple/iOS, Network, Software, MDM (Kandji/JAMF PRO) Administering Enterprise applications such as GSuite, Office365, Slack etc.

  • Impeccable technical documentation and KB writing skills

  • Experience with JIRA or other service management systems

  • Customer first mindset

  • Ability to solve technical problems within all areas of the support portfolio

  • Work independently and organised, with the ability to prioritise a busy workload.

  • Ability to collaborate with cross-functional team members that are dependencies to meet the customers need

Kindly note that relocation support is not offered for candidates outside of Europe for this role.