Director, UK



London, UK
Posted on Thursday, February 29, 2024

Be loved. Be bold. Be authentic. We feel like banking has been set up against us for too long. From overdraft fees to payment processing, banking products are confusing, stressful and frankly — boring. By contrast, Mollie was founded to change the status quo. We’re building a new generation of financial products designed to work entirely for our customers. A product-first approach that our customers can truly benefit from. If you love to create, disrupt and change things for the better, you’re a Mollie-in-the-making. This is a place where change is constant. Up for it?

Mollie initially launched in the UK in early 2021, licenced via the Temporary Permissions Regime for EU-based financial services firms operating in the UK. The small team was composed of Marketing, Sales and Partnerships and has since grown to 25 people across Commerce, Finance, IT and HR. Mollie was granted a Payment Institution licence from the UK's Financial Conduct Authority in June 2023, solidifying its commitment to serving SMEs based in the UK.

The Director UK will be based in London and reporting to the CCO. This individual will have a unique opportunity to shape Mollie's growth strategy in the UK. This individual will be responsible for setting and executing the strategic vision, driving commercial success, and motivating the London based team. Close collaboration with cross-functional teams and key stakeholders will be crucial in achieving aggressive growth targets. They will bring their expertise as a commercially spiked leader with experience in managing broad functional teams, including sales, partnerships, third-party agencies, and marketing. The Director will utilise their analytical skills to assess performance metrics and make data-driven decisions to propel the company forward.

What you’ll do

  • Develop and execute a comprehensive strategy for the UK market, encompassing lead generation, channel selection, positioning, and identifying key opportunities. Closely monitor data and key performance indicators (KPIs) to track progress and optimise performance.

  • Drive commercial success: Actively pursue deals, negotiate contracts, and build strong relationships with customers to achieve revenue targets. Collaboration with team leads and cross-functional domain leadership team will also be essential in aligning efforts and maximising commercial outcomes.

  • Ensuring compliance with all Financial Conduct Authority (FCA) requirements is paramount. Uphold credibility in regulatory matters, maintain trust and integrity. They will be part of the Mollie UK Board and serve as the representative of Mollie UK to the Financial Conduct Authority (FCA).

  • Inspire and lead a high-performing team through a dual-reporting line, providing guidance, coaching, and mentorship. Building a strong sales and partnerships team to achieve growth objectives. Fostering a culture of collaboration, accountability, and continuous improvement will be essential in driving the team's success.

  • Enhancing brand awareness. Leverage targeted marketing initiatives, partnerships, and other promotional activities to increase brand visibility. Striving for a targeted payback period on brand investments will be a measure of success.

  • Improving self-service customer onboarding capabilities. Streamline and automate self-service operations to enhance operational efficiency and customer experience. Collaboration with relevant teams will be necessary to identify gaps and implement solutions effectively.

  • Engage in open and effective communication with peers, the CEO, and the wider business, actively participating in decision-making processes and providing insights to support strategic initiatives.

What you bring:

  • Existing FCA PSD individual status is preferred, a deep-understanding of FCA regulatory landscape is essential and experience engaging with the regulator is a strong plus

  • 7+ years experience (out of which 2 years of people management (managing managers)) building and leading high-performing cross-functional teams

  • Extensive experience in owning P&L responsibilities, driving commercial success at scale, and delivering against aggressive growth targets.

  • Deep understanding of the UK market and the ability to develop and execute comprehensive strategies.

  • Proven, experienced digital B2B SaaS GM/MD/senior commercial leader.

  • Deep B2B/SaaS domain expertise

  • Customer-centric, with deep product sensibility.