Business Support Specialist - Dutch



Customer Service
Maastricht, Netherlands
Posted on Wednesday, February 7, 2024

Your opportunity:

One of the crucial points for our growth is the quality of service we provide to our merchants. Thus far, our customer experience has been the main differentiator between Mollie and our competitors. In our home markets, the Netherlands and Belgium, Mollie serves over 130.000 monthly active merchants and counting.

As a Business Support Specialist, you’ll go the extra mile to make sure our merchants can run their businesses effectively. When they have a problem, we listen, enable and empower.

Our office is located in the Sphinx quarter (Eiffel building) and is a 5-minute walk from the centre of Maastricht. In addition, our team is international, multilingual and a lot of fun. Does that capture your interest? Then read on!

What you'll be doing:

  • You will be the first point of contact for many of Mollie’s merchants and will provide support through a range of channels, including live chat, email & phone

  • You support businesses with queries about working with Mollie including pricing & terms, the onboarding process and technical setup

  • You contribute to improving the customer experience by providing feedback and innovative solutions

  • You continuously look for ways to improve the way we support businesses, e.g. identifying common queries and making sure these are addressed in self-serve articles; providing feedback to Product & Sales teams

  • You consistently demonstrate eagerness to reach your targets and you have an eye for upselling services

What you'll bring:

  • You have a positive, can-do attitude! 😊

  • You speak fluent Dutch and English

  • You thrive in a high performance environment with a ‘work hard, play hard’ culture

  • You are a natural problem solver, able to quickly understand problems and identify solutions

  • You have affinity with technology and payment solutions (knowledge of the eCommerce market will be a plus)

  • You are available to work full-time in a hybrid setup

  • A commercial mindset or experience in a sales driven environment is a plus!

Extra perks:

  • Working from Monday to Friday between 8.30 and 17.30

  • Lunch at the office every day!

  • Well being budget

  • Salary EUR 2500

  • A bonus based on your performance twice a year

  • Pension & Health insurance contribution

  • Working from our beautiful new office in central Maastricht

  • Friday drinks and fun social events throughout the year

  • Various internal training programs and growth opportunities