Solutions Engineer
Miro
About the Team
We are looking for members of the Solutions Engineering team at Miro Japan! The team’s mission is to be solutions champions for customers’ and partners’ business and technical needs within the organization and bring the product to life within the technically complex environment of our largest Enterprise customers.
About the Role
If you enjoy working in a start-up environment and like to create meaningful value for customers and team members alike then this may be an outstanding opportunity for you! Imagine being part of a cutting-edge technology company where innovation meets customer satisfaction. As a Solutions Engineer, you will be at the forefront of designing and delivering bespoke solutions to our diverse clientele. This role requires a blend of technical acumen and interpersonal skills, making you a pivotal bridge between our products and the customers who rely on them.This role will serve as a meaningful link between the Go-To-Market and the Product/Engineering teams and will be a key partner to our Sales, Customer Success, and Partnerships teams in crafting how our customers use the product and how our product evolves with the customers’ needs.
What you’ll do
- Work closely with a cross-functional, multi-national team to design and implement cutting-edge solutions tailored to customer needs
- Leverage and deepen your product knowledge to solve complex technical challenges, acting as a subject matter expert for our customers and internal teams
- Support sales activities by creating and presenting compelling demo and presentation content, showcasing the value and capabilities of our solutions
- Partner with key accounts to understand their unique challenges and opportunities, driving positive change and improvements in their operations
- Apply creative thinking and technical skills to develop and optimize solutions, ensuring high customer satisfaction and success
- Continuously learn and share insights with the global team, contributing to a culture of excellence and collaboration
- Influence large deals and customer workflows, making a tangible difference in how businesses operate and succeed
What you’ll need
- Problem-Solving Skills: Strong analytical and creative problem-solving abilities
- Communication Skills: Excellent verbal and written communication abilities
- Customer Facing: 5+ years Enterprise customer-facing experience
- Collaboration: Strong teamwork skills to work with cross-functional, multi-national teams
- Presentation Skills: Experience in creating and delivering engaging demo and presentation content
- Adaptability: Flexibility to adapt to changing environments and customer requirements
What's in it for you
- Competitive equity package
- Wellbeing benefit and WFH equipment allowance
- Group Personal Accident Insurance (業務災害総合保険) and Group Long-Term Disability Insurance (団体長期障害所得補償保険).
- Reimbursement for the annual health check
- Annual learning and development allowance to grow your skills and career
- Company-sponsored English lessons
- Travel allowance for your commute
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.