Customer Education Facilitator and Learning Consultant



Customer Service
Austin, TX, USA
Posted on Thursday, June 27, 2024

About the Team

The Scaled Customer Experience team provides value at scale for all of our users and customers through well-crafted learning experiences, campaigns, and resources to ensure their success. We use digital, live, and on-demand methods to connect Miro customers to the best practices that will help them build the next big thing. Our team combines the best of automated, experiment-driven digital connection with innovative learning content that delivers both substance and delight directly to our users.

About the Role

We're looking for a facilitator and learning consultant to deliver best-in-class product training experiences, facilitate webinars and other large-audience scaled events expertly, and maintain positive relationships with our valued customers. The facilitator partners with the Manager of the Miro Academy and members of the team to craft and maintain a library of entertaining and educational content. The role will suit those best who love working cross-functionally, get joy from live training and responding to user questions, and those who excel at training technical and non-technical audiences alike.

What you’ll do

  • Lead scaled, VILT learning experiences to train end users on getting the most out of Miro
  • Serve as the lead learning consultant for our AMER region, managing and delivering engagements with some of our largest customers to help them drive adoption at scale
  • Craft and maintain content that demonstrates how to use Miro for both practical and aspirational use cases
  • Partner with the Miro Academy team on cross-functional projects to understand and propose solutions to user pain points and needs
  • Manage customer and internal stakeholders through discovery, objection handling, engagement, and delivery of live training experiences for end users and admins

What you’ll need

  • 5-7 years of training experience with 3-5 SaaS/tech training experience; client-facing experience required, professional services background preferred
  • A strong grasp of adult learning principles and best practices to help create supportive and effective live training experiences for novice end users, technical users, and administrators
  • Excellent public speaking skills with an emphasis on combining compelling storytelling with effective technical training and demoing
  • Excellent project and relationship management skills to support account teams with customer training opportunities
  • A strong command of SaaS/enterprise business terminology and business acumen to speak directly to common enterprise customer needs, values, and pain points
  • Strong consultative skills to determine customer learning needs and recommend effective solutions to help them achieve their goals

What's in it for you

  • 401k matching + Competitive equity package
  • Excellent Medical, Dental and Vision health benefits
  • Fertility & Family Forming Benefits
  • Flexible time off
  • Lunch, snacks and drinks provided in the office
  • Wellbeing benefit and WFH equipment allowance
  • Annual learning and development allowance to grow your skills and career
  • Up to $2,000 of charitable donation matches each year

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro:

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

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