Senior Solutions Engineer, Named Accounts



New York, NY, USA
Posted on Monday, March 4, 2024

About the Team

This is an opportunity to be part of a stellar team, with a dedicated focus on our Professional Service Providers (consulting partners, e.g. Deloitte, PwC) customers. The Solutions Engineering team partners with our go-to-market teams and teams in a pre-sales capacity leading our most sophisticated customers with the value of Miro's platform. The team today is geographically located around the world in our many Miro hubs and has a multitude of specialty skills.

In this team, you will directly impact our customers by helping them to realize their visual collaboration needs and helping to unlock the value of Miro's powerful platform.

About the Role

Miro is expanding its team and looking for an experienced Senior Solutions Engineer to support our vertical focused on Professional Service Providers (PSP). In this role, you will play an important part in driving the success of our PSP business by applying your expertise and technical skills. From supporting our dedicated account managers and teams to delivering tailored solutions for complex accounts, you will be instrumental in overcoming challenges and supporting our customers' growth. Your deep understanding of the PSP market and ability to develop and implement innovative technical solutions will be key in ensuring our customers achieve their business objectives with Miro. If you are passionate about presales and thrive in a dynamic environment, join us and be a part of our exciting journey as we continue to expand and drive success.

What you’ll do

  • Work directly and strategically with a dedicated account pod supporting our most complex accounts
  • Assist in identifying growth opportunities, and partner with your account manager to support continued expansion
  • Lead discovery to identify technical requirements, then architect and demonstrate product solutions that showcase the business value
  • Unblock technical issues for our customers, leveraging the wider team's extensive skills
  • Be a conduit between our customers and our product teams, providing regular feedback
  • Act as a trusted adviser to our customers
  • Mentor the wider team on best practices from your past and continued experience in this vertical

What you’ll need

  • 5+ years of Solutions Engineering Experience
  • Proven track record supporting multi-million dollar ARR
  • Application of, and requirements for APIs and integrations as part of a larger software ecosystem
  • Ability to connect with customers from end-users to C-level
  • Strong critical thinking and problem-solving skills
  • Proficiency in conveying technical and business knowledge to customers to drive outcomes

What's in it for you

  • 401k matching + Competitive equity package
  • Excellent Medical, Dental and Vision health benefits
  • Fertility & Family Forming Benefits
  • Flexible time off
  • Lunch, snacks and drinks provided in the office
  • Wellbeing benefit and WFH equipment allowance
  • Annual learning and development allowance to grow your skills and career
  • Up to $2,000 of charitable donation matches each year

The reasonably estimated salary is specific to New York and may not be applicable to other locations. The range for this role is between $188,000 - $282,000. Included in the total package is an equity component, this may also include variable compensation. Final compensation is based on factors such as the candidate's skills, qualifications, and experience.

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro:

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

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