Artist Community Coordinator

Minted

Minted

San Francisco, CA, USA
Posted on Wednesday, June 26, 2024
The Role:
Minted is seeking a detail-oriented, mission-driven Community Coordinator who will manage relationships with Minted’s global community of independent artists. This role is ideal for a creative, highly organized individual who is passionate about supporting the careers of independent artists and designers. This role will support artists submitting design files to Minted and be our point person for artist-facing communication regarding files. The Artist Relations team supports, engages, develops, and retains Minted’s talented community of artists, which is the soul of the company and core to our mission.
Our SF-based Artist Relations team has an in-person 3x a week schedule.
As part of our recruitment process, we want to ensure the security and legitimacy of all communication channels. Therefore, please be advised that all official correspondences from our team will be sent from email addresses ending with "@minted.com"
#LI-AN1 #LI-Remote

You Will:

  • Help manage our artist support email inboxes, resolving issues and answering questions for artists who are submitting their high resolution design files (typically Illustrator files) to Minted.
  • Develop self-service help content for artists that will help reduce the number of questions we receive regarding files.
  • Provide general administrative support across Artist Relations, such as fulfilling prizes for artists.
  • Support overall Artist Community initiatives, including artist event logistics, community conference calls, and more.
  • Act as an internal advocate for our artist community, routing community feedback to appropriate teams, including merchandising, brand, marketing, product management, and engineering.

You Are:

  • Passionate about supporting designers and artists.
  • Solutions-oriented and positive, ready to provide excellent support to our artists and build relationships with our community members.
  • Resilient in handling customer or client feedback.
  • Highly organized and detail-oriented. You love checking things off your to-do list and you sweat the details.
  • A strong writer and verbal communicator.

You Have:

  • 1-3 years of relevant experience
  • Experience with design tools such as Adobe Illustrator
  • Outstanding attention to detail and follow-through
  • Excellent interpersonal skills
  • Experience with email marketing tools and customer support or CRM tools is a plus
  • Note: this role will be expected to travel approximately once per year to support our annual Artist Community Retreat
Compensation:
The compensation range for the role applies to both employment offers and Minted employees actively working in the role. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.
Geo Base Full Salary Range 0 - Includes SF Bay Area $62,320 - $93,480(Midpoint $77,900)
This role is eligible for an annual performance bonus and stock options.
Benefits:
Benefits will be effective the first of each month following your initial hire date.
- Medical, Dental, and Vision Benefits
- Employer Funded Health Savings Account
- 10 Paid Holidays
- Paid Time Off and Sick Leave
- Paid Parental Leave
- Employer Paid Wellbeing Apps (e.g. Headspace and Calm)
- Monthly Gym/Wellness Reimbursement
- 401(k) retirement savings plan
- Employer Funded Commuter Benefits
- Employee Discount
- Friends and Family Discount
About Minted:
Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.
We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.
At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work. The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.
Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.
We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners. Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.
Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.
How Our Process Works:
Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.