Manager, Business Operations



San Francisco, CA, USA
Posted on Friday, May 24, 2024
The Role:
Minted is seeking an entrepreneurial Manager of Business Operations to join our team to help grow Minted’s flagship seasonal and children’s categories.
As the Manager of Business Operations, you will be accountable for developing our physical product and shopping experience both online and offline. You’ll develop data-driven go-to-market strategies and lead new product launches that deliver the best in design to consumers and hit our sales and profitability targets.
Reporting to the General Manager of your category, you will help create the annual strategy for your business. You will be the “customer expert” for the category, thoroughly understanding the consumer in the category, facilitating consumer research and driving product marketing and its implementation across all functional groups.
You will be a business partner to our Product Management and Engineering teams in building critical scaling tools and online customer experiences, as well as to our Marketing and Operations teams in crafting compelling narratives and delivering best-in-class services. You will bring a scaling and operational mindsight to this business, ensuring that cross-functional teams can act with speed, while also solidifying and scaling key business processes that are critical to growing the business profitably. You will work in a highly dynamic environment and should enjoy rolling up your sleeves to deliver results resourcefully.
Role is based in San Francisco
As part of our recruitment process, we want to ensure the security and legitimacy of all communication channels. Therefore, please be advised that all official correspondences from our team will be sent from email addresses ending with ""

You Will:

  • Drive revenue growth in your category business, while ensuring profitability and scalability of the business.
  • Analyze business results and partner with your Merchandising and Marketing peers to quickly take action to course-correct or scale positive drivers.
  • Lead promotional strategies and optimize pricing for margin and sales.
  • Own customer insights for the category, including qualitative and quantitative research, and develop an annual category strategy in partnership with the GM of the category.
  • Act as a key business partner to Product Management and Engineering on ideating, prioritizing, building category feature requirements, testing the implementation of these features, and supporting them through go-to-market plans
  • Partner with your peers on the Operations, Supply Chain and Customer Support teams to ensure high customer satisfaction and NPS
  • Build the business case for new opportunities, sizing revenue potential and assessing brand/product/consumer fit
  • Lead pricing recommendations and analysis
  • Participate in development of the category new product roadmap
  • Note: minimal travel required; role is based in San Francisco

You are:

  • A strategic, consumer-centric thinker. You are a strategic thinker who has proven the ability to identify new opportunities. You understand consumer segments and you naturally gravitate to the consumer when answering questions or considering strategies.
  • Highly analytical. You have strong analytical skills and are willing to dive into metrics, build models and performance measurement processes, and develop reporting to drive the growth and profitability of the business.
  • Results-oriented. You are most comfortable in work environments which are outcome-oriented and merit-based, and are highly motivated by goal accomplishment.
  • A passionate customer advocate. You are ready to put the customer first and influence others across the company to think similarly.
  • A systems thinker. You understand interdependencies, ask follow-up questions, and drive to solutions that balance the success of initiatives across revenue, quality, brand, and cost goals.
  • Resourceful and tenacious. You are flexible, adaptable, innovative, and open in response to competitive pressure and market change.
  • A collaborative thinker. You enjoy an environment that has been structured for collaboration and interdependency, drawing on strong functional areas to build your business. You have excellent interpersonal skills which enable you to work as a team with other Minted functions, at all levels of the company. You are transparent and openly share information.
  • Creative. You take a keen interest in the design of products, have a strong personal interest in shopping, and have a reasonable ‘design eye’. You understand how to tell the story of the product.
  • A leader. You can confidently present opinions and drive and make decisions. You are articulate and persuasive while able to listen and incorporate the perspectives of others. You are capable of balancing and productively resolving timelines in order to deliver against the company vision and goals.

You Have:

  • A strong personal interest in retail and design.
  • An undergraduate degree (required) or MBA (optional).
  • 4-8 years of professional experience (business management or consulting preferred).
  • A proven track record of delivering results and scaling businesses in a dynamic and fast paced environment.
The compensation range for the role applies to both employment offers and Minted employees actively working in the role. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.
Geo Base Full Salary Range 0 - Includes SF Bay Area $98,922- 148,382 (Midpoint $123,652)
This role is eligible for an annual performance bonus and stock options.
Benefits will be effective the first of each month following your initial hire date.
- Medical, Dental, and Vision Benefits
- Employer Funded Health Savings Account
- 10 Paid Holidays
- Paid Time Off and Sick Leave
- Paid Parental Leave
- Employer Paid Wellbeing Apps (e.g. Headspace and Calm)
- Monthly Gym/Wellness Reimbursement
- 401(k) retirement savings plan
- Employer Funded Commuter Benefits
- Employee Discount
- Friends and Family Discount
About Minted:
Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.
We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.
At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work. The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.
Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.
We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners. Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.
Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.
How Our Process Works:
Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.