Description

Overview

You will

• Manage all aspects of the trademark work done by the group of trademark agents and specialists under your direct supervision including intake calls, updating internal forms, order review, responding to client inquiries (phone, email, and internal messaging), order routing, and supporting attorneys.
• Monitor queues/volume, SLA’s and company initiatives to cross-train and re-allocate resources to ensure sufficient fulfillment support is available for various tasks within the trademark process.
• Regularly conduct quality control for each member of your team and provide immediate coaching as needed.
• Monitor each team member's metrics and conduct monthly 1:1 meetings with team members for goal setting and coaching opportunities.
• Train, onboard and provide guidance for your team
• Point of contact for both internal and external escalated matters and determine solutions within a predefined set of parameters.
• Help coordinate the trademark workflow, internal systems, and tools by supporting efforts of all members of the firm to meet deadlines.
• Support operations and other trademark managers by cross-training on related jobs.

You have

• Graduated from an accredited high school or hold a GED, BA/BS degree preferred.
• A self-starter who has demonstrated a consistent habit to take initiative and provide solutions for complex trademark matters.
• Direct hands-on experience with trademark application processing, ancillary trademark examination procedures and client correspondence.
• Experience with training, onboarding and providing guidance to team members regarding various trademark related tasks.
• Excellent interpersonal skills and the desire to help clients and delight them with top-notch service.
• The desire to analyze, summarize, and prepare complex legal documents under the scrutiny and to the liking of many trademark attorneys.
• Strong leadership skills and the ability to build, unify and increase the skill level within teams
• Demonstrated attention to detail.
• Excellent reading comprehension.
• A sense of responsibility and pride in your work.
• The ability to prioritize work and manage deadlines while managing a team.
• Exceptional written and verbal communication skills.
• A high level of computer literacy.
• The ability to meet goals and excel in a high-pressure, fast paced environment.
• Remote employees should confirm that the internet service available has adequate bandwidth to support all work processes.

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.