Senior Product Manager (Merchant-side AI)
Software Engineering, Product, Data Science · Full-time
Singapore
About Klook
We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.We operate a mobile-first, curated platform featuring diverse experiences across global destinations.
Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:Customer FirstPush BoundariesCritical ThinkingBuild for ScaleLess is MoreWin as OneWe never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!
Role Overview
Role Title: Senior Product Manager
Employment Type: Full time
About this opportunity
- We are building an internal innovation team focused on merchant-side AI products at Klook — exploring how LLMs and Agent technology can reshape merchant operations efficiency and experience. Backed by a strong consumer-facing platform, this is a 0-to-1 expansion on the merchant side, run by a lean team with short decision chains.
What you’ll do
- Own product strategy and roadmap for merchant-side AI products, defining the evolution path from assistive to increasingly autonomous experiences.
- Develop a deep understanding of merchant lifecycle workflows (onboarding, listing, pricing, inventory, marketing, customer support, reconciliation, etc.), and identify the scenarios where AI can deliver a 10x improvement.
- Design the core capabilities of the AI product: intent understanding, task decomposition, tool use, context and memory, human-in-the-loop interaction, and safety guardrails.
- Partner closely with ML, engineering, and operations to translate model capabilities into quantifiable merchant and business value.
- Co-create with merchants, KAMs, and BD; let real frontline problems drive product iteration.
- Drive cross-team governance of data assets, APIs, and tooling, building a reliable capability base the product can call from.
What we’re looking for
- Bachelor’s degree or above, with 5–8 years of product management experience, including at least 2 years owning a 0-to-1 or 1-to-10 product line.
- Experience with AI / LLM / Agent products — having participated in or led an LLM-based B2B or B2C product.
- An informed point of view on LLM capabilities and limits, and on the product forms an Agent can take.
- Familiarity with B2B SaaS or platform product workflow design; experience with merchant back-office, ERP, or supply-chain platforms is a plus.
- Strong team influence and drive — able to step in as a Scrum master or equivalent agile lead when needed.
- Outstanding cross-functional collaboration and communication; able to drive execution across ML, engineering, operations, and commercial teams.
- Fluent business English (spoken and written) for working with global teams and merchants.
Nice to have
- Background in travel / OTA / online booking / local services / cross-border e-commerce.
- A track record of shipping an AI product from 0 to 1.
- A thoughtful, hands-on point of view on Agentic systems, human-AI collaboration, and evaluation frameworks.
- Experience designing cross-cultural, multi-market, multi-language products.
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.
About Klook
We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.We operate a mobile-first, curated platform featuring diverse experiences across global destinations.
Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:Customer FirstPush BoundariesCritical ThinkingBuild for ScaleLess is MoreWin as OneWe never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!
Role Overview
Role Title: Senior Product Manager
Employment Type: Full time
About this opportunity
- We are building an internal innovation team focused on merchant-side AI products at Klook — exploring how LLMs and Agent technology can reshape merchant operations efficiency and experience. Backed by a strong consumer-facing platform, this is a 0-to-1 expansion on the merchant side, run by a lean team with short decision chains.
What you’ll do
- Own product strategy and roadmap for merchant-side AI products, defining the evolution path from assistive to increasingly autonomous experiences.
- Develop a deep understanding of merchant lifecycle workflows (onboarding, listing, pricing, inventory, marketing, customer support, reconciliation, etc.), and identify the scenarios where AI can deliver a 10x improvement.
- Design the core capabilities of the AI product: intent understanding, task decomposition, tool use, context and memory, human-in-the-loop interaction, and safety guardrails.
- Partner closely with ML, engineering, and operations to translate model capabilities into quantifiable merchant and business value.
- Co-create with merchants, KAMs, and BD; let real frontline problems drive product iteration.
- Drive cross-team governance of data assets, APIs, and tooling, building a reliable capability base the product can call from.
What we’re looking for
- Bachelor’s degree or above, with 5–8 years of product management experience, including at least 2 years owning a 0-to-1 or 1-to-10 product line.
- Experience with AI / LLM / Agent products — having participated in or led an LLM-based B2B or B2C product.
- An informed point of view on LLM capabilities and limits, and on the product forms an Agent can take.
- Familiarity with B2B SaaS or platform product workflow design; experience with merchant back-office, ERP, or supply-chain platforms is a plus.
- Strong team influence and drive — able to step in as a Scrum master or equivalent agile lead when needed.
- Outstanding cross-functional collaboration and communication; able to drive execution across ML, engineering, operations, and commercial teams.
- Fluent business English (spoken and written) for working with global teams and merchants.
Nice to have
- Background in travel / OTA / online booking / local services / cross-border e-commerce.
- A track record of shipping an AI product from 0 to 1.
- A thoughtful, hands-on point of view on Agentic systems, human-AI collaboration, and evaluation frameworks.
- Experience designing cross-cultural, multi-market, multi-language products.
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.