Associate,Pre-booking

Klook

Klook

Shenzhen, Guangdong, China
Posted on Dec 25, 2024

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

岗位职责:
1、负责飞猪或其他线上平台的客服工作,耐心解答客户对旅游产品的咨询问题及售后,与客户进行沟通服务跟进促成交易
2、即时解答客户关于售前、售中、售后的相关问题,做好客户服务工作;
3、接受客户对酒店,日游,玩乐门票等产品的预订需求、个性化定制和订单承接;
4、对转化率、客单价、响应时长、业绩目标等负责,达成每月销售目标;
5、在运营的指导下独立完成客户下单流程以及同行对接操作;完成公司/团队要求的业绩各项指标;
任职要求:
1、1年以上电商客服经验,有飞猪、美团、携程等平台客服经验者优先;
2、沟通表达能力强,执行力强,善于接受挑战;思维逻辑顺畅、口齿伶俐、有上进心、责任心;
3、服务意识强,对顾客有耐心,有较强的抗压能力和应变能力;
4、具有良好的团队合作精神、沟通技巧及谈判能力,有旅游定制经验更好;
5、热爱旅行/酒店行业,具备较强的学习能力和优秀的沟通能力;
6、需能接受轮换制夜间值班及法定节假日值班。

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.