Associate, Business Development Operations
Klook
About Klook
We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.
Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.
We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?
What you'll do:
- Assist the Business Development (BD) team in executing operational tasks, including but not limited to onboarding, content editing, and managing merchant inquiries. Ensure that all activities are carried out in adherence to Klook's onboarding standards and procedures.
- Maintain a comprehensive understanding of all backend and frontend processes and tools essential to the smooth operation of our MY Business
- Work closely with the Business Development Managers & Merchants in updating any content related matters, ie: Pricing, Inventories, Photos
- Provide ongoing operational support to merchants such as booking & payment inquiries, campaigns participation, etc
- Identify opportunities to enhance efficiency and optimize fundamental BD processes
- Assist in various vertical related projects where applicable, including formulating a project plan, execution of the project and post project reporting/analysis.
What you'll need:
- A roll-up-your sleeves attitude
- Attention to detail, organised and meticulously motivated to prioritise tasks on hand and to improve Klook merchant experience
- Ability to communicate effectively with cross-functional teams
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.