Senior Associate, Business Development

Klook

Klook

Sales & Business Development
Manila, Philippines
Posted on Thursday, June 27, 2024

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

What You’ll do?

  • Support the development and maintenance of a high-quality portfolio of Transport category (private transfers, mobility products such as bus, ferry) for Klook’s rapidly growing, global customer base

  • Acquisition: Acquire a diverse range of merchants across different industries, from key accounts to local players in a scalable way. Support onboarding of products and coordinate with merchants, operations, content, finance, and quality control teams.

  • Account management: Cultivate relationships with partners to help maximize their sales potential on Klook. Communicate Klook’s business strengths and brand value to suppliers, and create merchant success plans for long term sustainable partnership. Provide training and daily operational support to suppliers on our processes and tools.

  • Optimization: Commit to delivering world class travel experience to our customers, in terms of pricing, inventory, content, exclusive privileges, maintain at a market leading position at all times.

  • Coordination: Collaborate with various functions in the company globally - marketing to maximize sales, supplier operations to improve efficiency, customer services to drive satisfaction and repeats, finance to ensure accurate payment and minimize risk. Flexibility and attentiveness to details are essential in our fast-paced environment

  • Market updates: Provide market leaders with relevant information on identifying market trends and competitor updates.

What you’ll need

  • 3 years work experience with destination management or OTA supply experience. Has familiarity with travel products, experience with transportation preferred but not mandatory

  • Understand the virtues of aggressive results through a graceful approach

  • Successful track record in acquisition and partnership management

  • Strong commercial sense, as well as analytical, written and verbal communications skills.

  • Globally minded and comfortable working with people from different cultural backgrounds

  • A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your-sleeves attitude that’s not afraid to work independently when required.

  • Bachelor degree in hospitality or business management preferred but not mandatory

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.