Senior Associate, Platform Operations



Taipei City, Taiwan
Posted on Thursday, June 20, 2024

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

What you'll do

  • Efficiently direct Klook consumer traffic to their desired products and categories on Klook and drive new users to explore value on the app.
  • Operation Strategy: Shape the growth model by integrating business strategy with product innovation and content operation. Work with product managers and business teams to develop platform operation strategies
  • Data Analysis: build metrics and implement mechanisms to monitor and analyze product and operational performance
  • Program Management: Lead initiatives and work with cross functional teams globally to drive platform performance at scale, such as traffic efficiency, user acquisition etc
  • Product & Technology: work with our product & technology teams to improve exposure, usability and conversion rate on Klook’s mobile app for separated trip stage.

What you’ll need?

  • At least 1-2 years of experience in OTA, ecommerce, strategy consulting, or product management; candidates with project experience related to user or traffic growth are preferred;
  • Exceptional data analysis skills, familiar with one or more tools such as google lookerstudio, Tableau, Mixpanel, etc. Able to analyze and convert operational data into actionable insights.
  • Track record of successfully driving cross departmental projects is preferred
  • Fluent spoken and written English and Chinese.
  • Eager to work in a small team and fast-paced environment
  • A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required
  • Globally-minded and comfortable working with people from different cultural backgrounds and in different time zones
  • Effective communicator with excellent interpersonal skills and an ability to build strong relationships across all levels and effectively adapt to varied situations
  • Leader with the ability to work across a matrix environment in a fast paced environment and constantly evolving environment
  • Exhibits sound business judgment, a proven track record of taking ownership, and delivering results

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.