Associate, Merchant Success(Full Remote)
Klook
About Klook
We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.
Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.
We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?
This is an exciting time to be joining Klook's well-established and recognized platform and to be part of our growing team in Korea. You will be the intermediary between the merchant and the Klook team. You will be a vital role to establish the best customer journey and strong relationships with Klook’s merchants.
What you’ll do
Responsible for merchant and product onboarding procedures as well as collecting merchant information and product details, conducting follow-up calls, and training about the Klook system
Ensure the quality of products in terms of content, feature, pricing, inventory, customer reviews, and maintain a market-leading position at all times
Support the Business Development Manager to promote sales and product distribution
Educate merchants on the self-service features available on the Klook system
Conduct test bookings and review/improve product contents to ensure a smooth customer journey
Responsible for communicating with various internal teams including but not limited to the Customer Experience team and Settlement team to handle inquiries from customers, merchants, and B2B partners
Handle ad-hoc projects and issues assigned by the supervisor
What you’ll need
1 year of experience in Account Management/ client servicing in a B2B environment is recommended (relevant internship experience would be considered)
Experience in e-Commerce and/or travel industry is a plus
Fluency in English and Korean (Mandarin Chinese is a plus)
Excellent attention to detail
Prompt, organised, and meticulously motivated to improve product experience with Klook
Quality-focused: always striving to give your best in what you do, willing to learn, and open to feedback
Customer-first attitude
Globally-minded and comfortable working with people from different cultural backgrounds
Quality writing skills are a plus
What you’ll get:
An awesome team of international colleagues
A rare opportunity to build a global travel and leisure brand
An environment that values and supports your growth
Credits to book amazing activities on Klook.com
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.