Associate/Senior Associate, Business Development Malaysia



Sales & Business Development
Kuala Lumpur, Malaysia
Posted on Friday, May 24, 2024

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

What you'll do:

  • Account Management: Cultivate strong relationships with key partners including understanding the partners wants and needs in order to help maximise their sales potential on Klook. Communicate Klook’s business strengths and brand value to suppliers, and create merchant success plans for long term sustainable partnership. Provide training and daily operational support to suppliers on our processes and tools

  • Acquisition: Acquire a diverse range of Experiences/Mobility merchants, from key accounts to local players in a scalable way. Able to independently create a market map with the use of internal & external data support to formulate an acquisition strategy for self

  • Optimization: Commit to delivering world class travel experience to our customers, in terms of competitive pricing, sufficient inventory, realistic content, exclusive privileges, maintaining a market leading position at all times

  • Campaigns & Strategies: Develop cross-functional strategies to elevate business opportunities and verticals. Involved in monthly BD campaign coordinations, including coming up with innovative campaign ideas and not limited to creation of packages, editing of packages. Negotiating terms of co-funded deals and media opportunities with merchants and partners. Reporting results which meet expectations of the market trends, business partners and customers

  • Goals: Achieve and exceed weekly and monthly KPIs

  • Market Intelligence: Provide relevant analysis and statistics on identifying market trends and competitor updates

  • Supporting: Onboarding of products and coordinating with merchants, collaborating with various functions in the company - such as marketing, supplier operations, tech, customer service, finance etc

  • Demonstrates competent knowledge of merchant engagement, identifies basic needs to provide potential solutions and manages merchant’s satisfaction for assigned accounts

What you'll need:

  • Minimum 3 years of experience in Business Development or Account Management

  • Familiarity with Travel/Tourism products, especially Attractions, Mobility (Transportation/WiFi & Sim Card) products would be advantageous. Understanding how API connectivity works is a plus

  • Prompt, organised and meticulously motivated to prioritise tasks on hand and to improve Klook merchant experience

  • Analytical with a strong bias for data-based decisions, able to gather and synthesize data from multiple sources

  • Excellent problem-solving skills. Open to administrative tasks

  • Effective communicator with excellent interpersonal skills and an ability to build strong relationships across all levels and effectively adapts to varied situations

  • Comfortable with MS Office, Google Docs / Sheets / Slides.

  • A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required.

  • Team player with the ability to work across a matrix environment in a fast-paced and fast-evolving environment

  • Proactive in pursuing potential opportunities and growth aspects towards business development

  • Fully vaccinated from COVID-19

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.