Associate Manager, Culture & Engagement



People & HR
Posted on Thursday, May 2, 2024

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

The Role

We are seeking an enthusiastic and experienced Culture and Engagement Associate Manager, to join our Global Culture & Engagement Team at Klook. The ideal candidate will be passionate about fostering a high-performing and joyful working experience across our global workforce.

Partnering closely with our Office Experience, IT, and business partnering teammates, you will drive employee engagement and culture initiatives, and create a work environment where employees:

  • Feel a sense of belonging and pride at Klook

  • Feel connected to their teammates across the Klookiverse and within their local office

  • Feel empowered and motivated to strive at Klook

  • Feel supported in their personal lives to deliver their best at work

What you'll do:

  • Develop and execute innovative employee engagement initiatives that further amplify and manifest our mission and PATH beliefs

  • Partner local Office Experience counterparts to coordinate and execute our employee engagement framework and programs that enhance the overall employee experience

  • Conduct regular surveys and gather feedback to measure employee engagement and satisfaction levels on programs run

  • Analyze data and trends to identify areas for improvement and recommend solutions to enhance employee engagement

  • Partner within People & Culture team and other departments to ensure alignment of employee engagement initiatives

  • Serve as a point of contact for employee engagement inquiries and provide support to employees and managers

  • Stay current on industry trends and best practices in employee engagement to continuously improve our programs

What you'll need:

  • Strong project management with the ability to manage multiple initiatives simultaneously

  • Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels of the organization

  • Ability to work with quantitative data and support data-driven decision-making processes

  • Min. 3 years experience in leading employee / office engagement initiatives; regional / cross markets experience preferred.

  • A proactive mindset with a focus on identifying opportunities for improvement and growth and a passion for developing engaging employee experiences

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.