Associate, People Operations



People & HR, Operations
Kuala Lumpur, Malaysia
Posted on Saturday, April 6, 2024

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

About this role

This role provides excellent people services to our Klookers globally, ensuring compliance with local regulations whilst continually improving our people processes to create a positive impact to our employee experience.You will report to our Manager for People Infrastructure and Operations. The ideal candidate should be experienced in HR operations, have a strong sense of accountability and be a strong driver for continuous improvement.

About People & Culture

We’re shooting for the stars… and we need the right people to get there. At People and Culture, we find, hire and engage the incredible Klookers who fuel our success. We make Klook a fantastic place to work for our diverse workforce by shaping our culture, cultivating a great employee experience and providing opportunities to learn and explore new skills.

What you'll do

  • Provide HR operational support for Malaysia local market to manage the entire employee lifecycle - including onboarding, contracts, visas, payroll, benefits, tax, insurance, people movements (job changes/ employee transfers) and offboarding - whilst ensuring local compliance and ensuring a consistent employee experience.

  • Collaborate with internal stakeholders to provide timely, accurate and appropriate advice on people processes and HR related topics

  • Manage and process HR documentation, including employment letters, visa applications, and work permit renewals, ensuring compliance with local regulations and timely submission

  • Responsible for managing and administering the Workday system, ensuring data accuracy, system integrity, and efficient utilization

  • Champion data integrity and confidentiality, and manage accuracy and maintenance of key employee data. Ensure transactional operations and record maintenance are accurate and efficient by executing or implementing regular quality checks on workflows for proper control and audit measures

  • Ensure people operation SOPs, business processes and regulatory/compliance requirements are updated and documented

What you'll need

  • Bachelor’s Degree in Human Resources, Business Administration or other related fields

  • A minimum of 2-3 year(s) of experience in HR operations

  • Good knowledge of local labour law

  • High learning agility, can-do attitude, detail-oriented and a good team player

  • Strong communication skills (verbal/written) in English is mandatory for liaison with global stakeholders, and the ability to converse in Mandarin will be an advantage.

  • A proven ability to prioritise, manage time, meet deadlines and work effectively in a fast-paced dynamic environment.

  • Prior experience and demonstrated proficiency in managing and administering the Workday system would be a strong advantage

  • Strong excels skills would be an advantage

  • A start-up attitude – highly collaborative with an entrepreneurial, ‘roll-up-your sleeves’ attitude

  • Happy to work independently when required

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.