Associate Manager, Business Intelligence & Data Analytics



Operations, Data Science
Hong Kong
Posted on Monday, March 25, 2024

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

What You Will Do:

  • Build dashboards and develop business insights, including management dashboards, regular commercial reports, marketing intelligence reports and ad-hoc analysis
  • Develop statistical and propensity models in merchant segmentation and vertical business strategies for maximizing the sales and revenue growth, product profitability analysis, etc
  • Conduct in-depth analytical studies combining external research data and internal business analytics to facilitate leadership team & senior management decisions
  • Lead routine business performance reviews/meetings to enable shared understanding of commercial momentum and data-driven decisions
  • Analyze business data regularly to identify business opportunities and operational improvement opportunities
  • Develop critical metrics and dashboard to measure performance of merchandising campaigns, and derive actionable insights to fine tune strategies and planning
  • Provide first line support for local data issues with close communication with central data team, maintain best practices for Data Management and provide support where necessary for the data projects
  • Design and maintain data dictionary/catalogue documents. Identify and maintain data owners and stewards of the company's information assets.
  • Collaborate with the Tech team in creating technology platforms across Data Lake / Data Visualization / Data Analytics Solutions

What You Will Need:

  • Minimum 4 years in an analytics role in digital, product or marketing with a Bachelor's degree in Mathematics, Statistics, Computer Science, Data Science, Information Technology, Business, Economics or other related disciplines
  • Data and analytics experience, including data acquisition, management, modeling, visualization and storytelling. Proficiency in Power BI, Tableau.
  • Strong business acumen and strategic orientation to distill relevant insights, effectively communicate and influence decisions.
  • Experience in driving sales performance analysis, marketing analysis and business reviews in e-commerce or digital related industries
  • Project Management Experience - clarity of thought and ability to juggle multiple work streams and work cross functionally towards aligned goals
  • Ability to work independently and strategically, open to tackling new issues and sounding out new ideas
  • Proactive teammate who thrives in a cross-functional, cross-cultural, hybrid (face-to-face and remote) team environment
  • Globally-minded and comfortable working with people from different cultural background and in different time zones
  • A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work in a fast-paced & uncertainty environment independently when required
  • Being familiar with CRM and digital analytics tools (e.g. google analytics) would be an advantage
  • Excellent communication skills in English, Cantonese, and Mandarin

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.