Senior Associate, Merchant Success (Hotels)



Taipei City, Taiwan
Posted on Friday, March 15, 2024

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

What you will do:

  • Providing ongoing operational support to our merchants such as resolving booking inquiries, payment inquiries, updates to content, campaigns, inventory, policies, etc.
  • Act as the face of the company by supporting our partners with a customer-driven, and sales-oriented mindset by providing solutions to overcome problems as well as to move their business forward.
  • Onboard new properties for hotel stays and ensure property activation.
  • Communicate and collaborate effectively with various stakeholders - from your business development colleagues, to the content, tech, finance teams, and of course, our all important merchants.
  • Make an impact by identifying areas for improvement across different processes and systems.

What you will need:

  • Have 1-2 years of experience in operations, marketing, or a related field.
  • Ability to execute under pressure and against tight schedules
  • Strive for high quality and timeliness in your output
  • Possess excellent communication and interpersonal skills and have the ability to work collaboratively in a team environment.
  • Open, agile, detail-oriented, and willing to adapt to fast changes
  • Be fluent spoken and written English & Mandarin
  • Operations and/or account management experience would be a plus
  • Work experience in a multicultural, cross-functional, or start-up environment would be a plus

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.