Product Content Quality Associate



Product, Quality Assurance
Kuala Lumpur, Malaysia
Posted on Thursday, March 14, 2024

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

What you’ll do?

  • Measure and optimize Klook activity content to enhance usability while creating the best customer experience by exploring several approaches to solving customer problems

  • Works hand-in-hand with stakeholders and product owners to strategize and develop customer-friendly booking processes

  • Analyze to compare the pros and cons of competitors to provide insightful recommendations

  • Audit and proofread the activity content page regularly to ensure that it aligns with Klook standards in terms of quality and accuracy

  • Coordinate with internal and external teams to standardize and optimize activity content guidelines to facilitate the smooth roll-out

  • Analyze data to identify potential causes of problems and raise solutions accordingly

  • Develop new ideas for quality audit workflow and strategy to improve activity content quality

  • Complete ad-hoc tasks and projects as assigned

What you will need:

  • Bachelor's degree or above. Fresh graduates are welcome to apply

  • Customer-focused, and always seeking what is best for the customer

  • Able to handle routine work with a positive attitude and maintain consistent performance over time

  • Content creation and data entry experience are a plus

  • Fluent in spoken and written English. Fluent Chinese is a plus

  • Keen attention to detail in completing tasks accurately and thoroughly

  • Proactive, efficient, quick to learn, and has a strong work ethic

  • Globally minded and comfortable working with people from different cultural backgrounds in a fast-paced environment

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.