Associate Manager / Senior Analyst, People Analytics



IT, People & HR, Data Science
Multiple locations
Posted on Friday, February 23, 2024

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

The People & Culture team in Klook plays a strong strategic role. We drive decisions for organisational design and workforce planning across markets and functions. We collaborate on productivity enhancements. We provide insights and advice on employee engagement.

Considering the right data at the right time is essential for doing all of this. We aim to make several improvements and are looking for someone to support these initiatives. This will involve strengthening the way we handle the data, how proactively we make it available to more stakeholders, and how we can go further with the changes we can drive by using data, such as:

  • Collect, store, and organise the data for easier management and combination of people, operational, and financial information to enable business decisions, such as workforce planning and productivity enhancement

  • Develop processes and metrics to monitor and measure the effectiveness of various people programs

  • Proactively drive analysis into all aspects of the employee lifecycle, derive insights and draw attention to issues and improvement opportunities

  • Design comprehensive and user friendly dashboards for stakeholders and support them with regular/ad-hoc analysis and report requests

  • Set up processes to keep the data up to date and available with close collaboration with HRIS, Finance, Analytics and Business teams

  • Participate in various analytics projects as required

The ideal candidate would be experienced in people data analytics and comfortable with a fast moving organisation where we are constantly building and optimising how our organisation functions. To be more specific, you are more likely to be successful if you have/are:

  • Bachelor’s Degree in Data Analytics, Mathematics, Statistics, Business Administration or Human Resources

  • Experience as business analyst or consultant

  • A strong affinity for data and experience managing data systems

  • A strategic mindset that can link strategy with operational requirements, while maintaining a hands-on approach

  • Proven ability to build credibility with and gain commitment from key stakeholders

  • Strong communication skills in English (verbal/written) is mandatory

  • Ability to routinely take initiative to identify issues and solve problems; thoroughly analyse information and make timely recommendations with minimal supervision

  • A start-up attitude – highly collaborative with an entrepreneurial, ‘roll-up-your sleeves’ attitude, and good sense of humour

  • Happy to work independently when required

  • Globally-minded and comfortable working with people from different cultural backgrounds and in different time zones

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.