Senior Associate, Product Manager



Multiple locations
Posted on Wednesday, January 31, 2024

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

What you'll do:

  • Drive the ideation, development, launching, and iteration of product features on web and app constantly

  • Collect and analyze feedback from stakeholders, users, and other related parties to identify needs and improve the product accordingly

  • Work closely with engineers, designers, and other cross-functional teams to ensure the delivery of high-quality output

  • Own the launched products and make sure their development and performance align with the business strategy

  • Studies and analyzes market competitors

What you'll need:

  • A champion of the team's key values - collaborative and open to feedback, experimentative and ready to fail, customer-focused, and always asking what is best for the customer.

  • 3+ years experience in web/app product management, experience in e-commerce/travel/insurance is preferred

  • Proactive, logical and detail-minded

  • Excellent cross-functional collaboration and time management skills

  • Comfortable working with people from different cultural backgrounds

  • Experience in executing a/b experiments or user research is a plus

  • Proficiency in English and Mandarin, Cantonese, and additional Asian language is a plus.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.