[Hotel] Manager, Business Development, Malaysia



Sales & Business Development
Kuala Lumpur, Malaysia
Posted on Monday, January 8, 2024

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

What you'll do:

  • Work with various stakeholders across different functions to optimize supply to match demand trends and evolving supply to create new demand trends.

  • Collaborate with various stakeholders to solve intractable issues impacting the business, growing the potential of your teams to further succeed

  • Support your team in influencing external decision makers to partner with Klook and demonstrating what negotiations look like to achieve Win-Win for both parties

  • Apart from managing the team, you required to maintain a high-quality portfolio of hotel products for Klook’s rapidly growing, global customer base

  • Co-ordinate with operations team to support onboarding of products in an effective and efficient manner

  • Cultivate relationships with key partners to help maximize their sales potential on Klook’s various distribution platforms. Communicate Klook’s business strengths and brand value to suppliers

  • Continuously ensure the quality of products, in terms of pricing, inventory, and content, maintain a market-leading position at all times

  • Goals: Achieve and exceed weekly and monthly KPIs

  • Market Intelligence: Provide relevant analysis and statistics on identifying market trends and competitor updates

  • Work closely with various functions in the company - marketing to maximize sales, supplier operations to improve efficiency, customer services to drive satisfaction and repeats, finance to ensure accurate payment and minimize risk

  • Flexibility and attentiveness to details are essential in our fast-paced environment

What you’ll need:

  • 4-5 years of work experience Business Development, preferably in E-Commerce or OTA supply. Understanding how API and Channel Manager connectivity works is a plus.

  • Experience in ensuring success in hotel acquisition, delivering on product portfolio and sales targets, as well as other strategic KPIs as agreed with the management.

  • Capacity to handle uncertainty and ambiguity, and a fast-paced work environment.

  • Ability to prioritize work based on strategic importance and level of impact on business.

  • Analytical with a strong bias for data-based decisions, able to gather and synthesize data from multiple sources.

  • Strong commercial sense, as well as analytical, written and verbal communications skills.

  • Confident, self-motivated and goal-oriented; sales-driven.

  • Globally-minded and comfortable working with people from different cultural backgrounds.

  • A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your-sleeves attitude that’s not afraid to work independently when required.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.