Manager/ Senior Manager, Supply Strategy & Operations



Multiple locations
Posted on Friday, September 29, 2023

About Klook

Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?!

It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

What you’ll do?

  • Lead the strategy and operations function of Klook businesses globally and grow it into world leader

  • Drive commercial success and user experience improvements for the category.

  • Design and grow a marketplace where merchants compete on price and service quality

  • Collaborate with regional business development teams to acquire valuable service providers

  • Lead initiatives and work with regional & cross departmental teams to elevate product performance such as product design, inventory availability & costs, content, cancellation privilege, instant confirmation etc

  • Develop metrics to track service levels as well as standard operating procedures to improve quality of a large & long-tail service providers

  • Work with our tech product management team to improve usability of booking processes on Klook’s mobile app, website, and other distribution channels.

What you’ll need?

  • 7 years in the travel, ecommerce, or tech startup operations

  • Track records of growing a multi-million USD business portfolio and successfully driving cross departmental projects are preferred

  • At least 3 years of team management experience

  • Fluent spoken and written English. Fluent Chinese is a plus.

  • Bachelor's degree or above

  • Eager to work in small team and fast-paced environment

  • A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required

  • Globally-minded and comfortable working with people from different cultural background and in different time zones

What you’ll get?

  • The rare opportunity to be part of building a global travel brand, ensuring its success and evolving it for the future

  • An environment that values honesty, transparency and respect with awesome co-workers globally

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.