Senior Associate / Assistant Manager, Platform Operations & Growth (Traffic)



Sales & Business Development, Operations
Taipei City, Taiwan
Posted on Friday, September 22, 2023

About Klook

Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?!

It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

What you'll do

  • Efficiently direct Klook consumer traffic to their desired products and categories on Klook the platform
  • Strategy: Shape the business growth model and product roadmap by integrating business strategy with technology innovation. Work with regional and vertical teams to develop go-to-market and platform operation strategies.
  • Program Management: Lead initiatives and work with cross functional teams globally to drive platform performance at scale, such as traffic efficiency, user experience etc
  • Product & Technology: work with our product & technology teams to improve exposure, usability and conversion rate on Klook’s mobile app, website for separated trip stage.
  • Data Analysis: build metrics and implement mechanisms to monitor and analyze product and operational performance

What you’ll need?

  • At least 5 years of experience in OTA, ecommerce, tech startup, strategy consulting, business analytics, category or product management; candidates with multiple project experience related to user and traffic growth are preferred;
  • Exceptional data analysis skills, familiar with one or more tools such as google data studio, Tableau, Mixpanel, Excel etc. Able to analyze and convert operational data into actionable insights.
  • Track record of successfully driving cross departmental projects is preferred
  • Fluent spoken and written English and Chinese.
  • Eager to work in a small team and fast-paced environment
  • A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required
  • Globally-minded and comfortable working with people from different cultural backgrounds and in different time zones
  • Effective communicator with excellent interpersonal skills and an ability to build strong relationships across all levels and effectively adapt to varied situations
  • Leader with the ability to work across a matrix environment in a fast paced environment and constantly evolving environment
  • Exhibits sound business judgment, a proven track record of taking ownership, and delivering results
  • Candidates with more experience will be considered as Manager, Platform Operation

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.