Portfolio Jobs

Role Overview

The Senior Implementation Project Manager serves as the lead project manager for Kipu's most complex, high-visibility, and strategically significant enterprise implementations. You will ownproject governance, risk management, and cross-functional coordination for multi-product, \multi-site engagements involving senior client stakeholders. This role also contributes to methodology development, mentors other Project Managers, and supports pre-sales scoping for enterprise deals.

Key Responsibilities

Enterprise Project Governance

• Define and manage project scope, governance frameworks, and implementation schedules for Kipu's most complex enterprise engagements.
• Establish executive-level governance checkpoints including steering committees, readiness reviews, and milestone validations.
• Manage risk logs actively, driving risks and action items to resolution with clear owners and timelines.
• Stakeholder Management & Communication
• Serve as the primary project lead for enterprise implementations, managing relationships with C-level and VP-level client stakeholders.
• Communicate project status, risks, and decisions to internal and external stakeholders at all levels with clarity and confidence.
• Lead structured executive-level meetings with clear agendas, documented outcomes, and confirmed next steps.

Cross-Functional Coordination

• Coordinate activities across Implementation Specialists, Solutions Architects, Success,
• Support, Sales, and Product teams for multi-product engagements.
• Ensure handoffs between teams are planned, documented, and aligned before clientfacing transitions.
• Hold project team members accountable for deliverables and timelines without direct authority.

Methodology & Mentorship

• Contribute to the evolution of Kipu's enterprise implementation methodology, governance practices, and operational cadences.

• Mentor other Implementation Project Managers through knowledge sharing, project reviews, and direct coaching.

• Support pre-sales to implementation transitions for enterprise deals by ensuring readiness and alignment.

Risk Management & Continuous Improvement

• Identify project risks early and develop mitigation and contingency strategies for highcomplexity scenarios.

• Escalate complex or high-risk scenarios with context and a recommended path forward.

• Drive process improvement initiatives in alignment with department and company objectives.

Qualifications

Required

• 3-5 years experience in behavioral health, mental health, or healthcare technology.

• Proven experience managing large-scale, multi-product, or multi-site enterprise implementations.

• Exceptional written, verbal, and executive presentation skills.

• Demonstrated ability to manage C-level client relationships and complex organizational dynamics.

Preferred

• PMP, PgMP, or PMI-ACP certification

• Experience mentoring project managers or contributing to PM methodology development.

• Familiarity with Smartsheet, Jira, Salesforce, or similar project management and CRM tools.

• Experience managing implementations with governance or steering committee structures.

Benefits & Compensation

• Flexible paid time off.

• 11 Paid Holidays.

• Health, Dental, Vision, Disability, and Life Insurance.

• Parental Leave.

• Pet Insurance.

• 401(K) with Company Match.

Kipu Promise

In an environment of rapid change, millions are struggling to cope. Kipu is here to help. Havingshaped the industry for 10 years, today we focus on advancing our New Vision for thebehavioral health ecosystem, evolving how it operates, interacts, communicates, and heals.We are an equal opportunity employer and highly value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age,marital status, veteran status, gender identity, or disability status.