About Kipu Health

Role Overview

Responsibilities

• Own and drive the RCM product roadmap, prioritizing initiatives that deliver measurable value to clients and support Kipu's business goals.
• Translate payer requirements, regulatory changes, and client feedback into a clear, actionable product vision.
• Define and track product success metrics, using data to guide prioritization and validate outcomes.

• Conduct ongoing discovery with clients, internal SMEs, and industry stakeholders to deeply understand billing workflows, payer rules, and pain points.
• Develop detailed product requirements, user stories, and acceptance criteria that engineering teams can execute with clarity.
• Analyze payer-specific billing requirements and ensure product features meet compliance and industry standards.

• Partner closely with engineering, design, and QA throughout the product lifecycle — from ideation through launch and iteration.
• Serve as the primary liaison between product, operations, and client-facing teams to ensure solutions are grounded in real-world needs.
• Work with sales and customer success to support go-to-market efforts, including enablement materials and client communications.

• Meet regularly with clients to gather feedback, validate product direction, and build trusted relationships.
• Present roadmap updates and product decisions to internal stakeholders and leadership with clarity and confidence.
• Act as an internal advocate for the client voice, ensuring RCM product decisions reflect the operational realities of behavioral health providers.

• Stay current on healthcare billing trends, payer regulations, and RCM industry developments.
• Monitor the competitive landscape and identify opportunities to differentiate Kipu's RCM solutions.

What Success Looks Like

• Deep familiarity with Kipu's RCM product suite, existing roadmap, and key client use cases.
• Strong relationships established with engineering, design, and client-facing counterparts.
• First set of prioritized requirements shipped or actively in development.
• Initial client discovery sessions completed with insights informing near-term roadmap decisions.

• Fully embedded in the product development process, driving sprint planning and backlog grooming with confidence.
• RCM roadmap clearly defined, communicated, and aligned with stakeholders.
• Measurable improvements to product quality or client satisfaction tied to your initiatives.
• Recognized as the go-to RCM product expert internally.

• Multiple meaningful product releases shipped that improve billing efficiency and client outcomes.
• A scalable, well-documented product framework for evaluating payer requirements and regulatory changes.
• Data-driven roadmap informed by usage metrics, client feedback, and market trends.
• Strong track record of cross-functional delivery and stakeholder alignment.

Qualifications

• 5+ years of product management experience, with at least 2 years focused on healthcare RCM, billing, or adjacent domains.
• Deep understanding of revenue cycle workflows, payer regulations, and healthcare billing best practices.
• Proven ability to translate complex domain requirements into clear, actionable product specifications.
• Strong analytical and problem-solving skills; comfortable working with data to drive decisions.
• Excellent communication and stakeholder management skills (i.e. you can explain complex billing concepts to non-technical audiences and technical tradeoffs to executives.)
• Experience working in agile product development environments with cross-functional teams.
• Familiarity with healthcare technology platforms (EMR, CRM, RCM systems) preferred.
• Experience in behavioral health or similar specialty care settings is a plus.

Benefits & Compensation

• Highly competitive salary based on your local market's compensation data.
• Flexible paid time off.
• 11 paid holidays.
• Health, Dental, Vision, Disability, and Life Insurance.
• Parental Leave.
• Pet Insurance.
• Employee Career Path Program.
• 401(k) with Company Match.

Kipu Promise