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Kipu is bettering the behavioral health landscape, helping treatment centers achieve the best outcomes and empowering patients and caregivers on every step of the recovery journey. Join us in our work to advance behavioral health care in our communities. Our innovative solutions support providers in treating addiction, eating disorders and many other behavioral health conditions. Our EMR, CRM and revenue cycle solutions help behavioral health facilities succeed in managing their patients’ entire care journey, but it is through our people that we truly make a difference.

Job Description

We are seeking a highly motivated Enterprise Customer Success Manager (CSM) to join our growing team. In this role, you will serve as a strategic advisor and advocate for our enterprise clients and channel partners, ensuring they realize maximum value from our solutions while achieving their financial and operational goals. This position requires a strong understanding of enterprise client engagement, and SaaS or healthcare technology platforms.

***Preference will be given to candidates who live in Florida, as well as Salt Lake City, Utah and Phoenix, Arizona. ***

Your Responsibilities

• Client Partnership & Strategic Planning
  • Serve as the primary point of contact for enterprise clients
  • Develop a deep understanding of our customer’s goals, challenges, and KPIs.
  • Collaborate with client stakeholders to build success plans and strategic roadmaps aligned with their business objectives.
• Relationship Management
  • Build strong, trusted relationships with client executives, departmental leaders, and key users.
  • Drive success plans to communicate performance, opportunities, and help our customers achieve their outcomes
  • Serve as an internal advocate for the client, coordinating with product, implementation, support, and sales teams.
• Value Realization & Retention
  • Monitor client health metrics to proactively address risks and identify upsell opportunities.
  • Drive client engagement, solution adoption, and satisfaction.
  • Ensure contract renewals through exceptional relationship and outcome management.
• Revenue Cycle Expertise
  • Translate technical product capabilities into RCM-specific use cases and benefits.
• Cross-functional Collaboration
  • Partner with Implementation, Sales, Product, and Support teams to resolve client issues and deliver a seamless experience.
  • Provide client feedback to product and leadership teams to influence roadmap priorities.

This role is for you if you have:

• 5+ years of experience in customer success, account management, or client services, ideally with enterprise clients.
• Exceptional communication, presentation, and interpersonal skills with the ability to train and mentor internal teams.
• Proven ability to manage complex relationships and deliver measurable client outcomes.
• Experience with SaaS platforms or healthcare IT solutions is strongly preferred.
• Familiarity with EHRs (e.g., Kipu, Epic, Cerner, Meditech) or and revenue cycle management platforms.
• Strong analytical mindset with the ability to interpret data and drive decisions.
• Project management capabilities and experience leading client initiatives.
• Passion for improving outcomes through technology.

Benefits & Compensation

• Highly competitive salary with bonus potential.
• Flexible paid time off.
• 11 Paid Holidays.
• Health, Dental, Vision, Disability, and Life Insurance.
• Parental Leave.
• Pet Insurance.
• 401(K) with Company Match.

Kipu Promise

In an environment of rapid change, millions are struggling to cope. Kipu is here to help. Having shaped the industry for 10 years, today we focus on advancing our New Vision for the behavioral health ecosystem, evolving how it operates, interacts, communicates, and heals.

We are an equal opportunity employer and highly value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, gender identity, or disability status.