Billing Manager - SaaS

Kipu Health

Kipu Health

United States
Posted on Monday, June 3, 2024

Kipu is bettering the behavioral health landscape, helping treatment centers achieve the best outcomes and empowering patients and caregivers on every step of the recovery journey. Join us in our work to advance behavioral health care in our communities.

Our innovative solutions support providers in treating addiction, eating disorders and many other behavioral health conditions. Our EMR, CRM and revenue cycle solutions help behavioral health facilities succeed in managing their patients’ entire care journey, but it’s through our people that we truly make a difference.


We are seeking a highly motivated and detail-oriented Billing Manager to join our team. This role will oversee all aspects of the accounts receivable operations process, including billing, collections, software management, reporting, and documentation. The ideal candidate will thrive in a fast-paced environment and possess strong leadership skills.

Joining KIPU as a Billing Manager offers an exciting opportunity to play a pivotal role in shaping and optimizing our billing and accounts receivable operations to support our growth trajectory. This role provides the chance to lead a talented team, implement scalable processes, and drive strategic initiatives that will directly impact our financial health and success. We provide a supportive work environment that fosters professional growth and encourages innovation.


  • Oversee the day-to-day operations of the billing and accounts receivable department, ensuring accuracy, efficiency, and compliance with industry regulations in a fast-paced, high-growth environment
  • Identify opportunities for process improvements and automation to enhance efficiency and implement accounts receivable policies, procedures, and controls to support the rapid scaling of the company's operations
  • Apply best practices and document standard operating procedures to streamline workflows and reduce risk of error
  • Manage ERP software systems and tools, leveraging technology to support scalability and efficiency
  • Serve as the primary point of contact for internal billing and accounts receivable inquiries and escalations, resolving issues promptly and maintaining positive client relationships
  • Collaborate with cross-functional teams, such as sales and customer support, to resolve escalations, improve process, and monitor efficiencies
  • Analyze accounts receivable balances and financial reports to provide actionable insights to senior management to supporting strategic decision-making
  • Generate regular reports and performance metrics to track accounts receivable accuracy, productivity, and other key performance indicators, providing visibility into productivity
  • Lead and mentor a team of accounts receivable specialists and billing analysts, fostering a collaborative and high-performance culture
  • Provide guidance, training, and performance feedback to ensure the team meets or exceeds goals and objectives


  • Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
  • Minimum of 5 years of experience in accounts receivable operations, with at least 3 years in a supervisory or managerial role.
  • Strong analytical and critical thinking skills, with a high attention to detail.
  • Excellent organizational and time management abilities to handle multiple tasks and meet deadlines.
  • Effective verbal and written communication skills for interacting with internal teams and external clients.
  • Ability to work independently as well as collaboratively in a team-oriented environment.
  • Proficient in Microsoft Office (especially Microsoft Excel) or other spreadsheet software for data analysis and reporting.
  • Familiarity with NetSuite, QuickBooks, BillingPlatform, Salesforce, Yaypay and/or Zendesk is a plus.

Benefits & Compensation

  • Highly competitive salary based on your local market’s compensation data.
  • Unlimited paid time off.
  • 11 Paid Holidays.
  • Health, Dental, Vision, Disability, and Life Insurance.
  • Parental Leave.
  • Pet Insurance.
  • Employee Career Path Program.
  • 401(K) with Company Match.

Kipu Promise

In an environment of rapid change, millions are struggling to cope. Kipu is here to help. Having shaped the industry for 10 years, today we focus on advancing our New Vision for the behavioral health ecosystem, evolving how it operates, interacts, communicates, and heals.

We are an equal opportunity employer and highly value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, gender identity, or disability status.